Systems Analyst (Austin)

About the role

The Systems Analyst III position within the Unemployment Insurance Administration and Operational Support (UIA&OS) team supports the mission of the Texas Workforce Commission (TWC) to promote and support a workforce system that creates value and offers employers, individuals, and communities the opportunity to achieve and sustain economic prosperity.

Responsibilities

• Provide desktop and application support for approximately 1100 users across the UI Division at multiple locations and business areas.
• Informal training and orientation to staff, both on an individual and group basis, on use of assigned computer, telecommunications equipment, and applications.
• Open, monitor, and escalate service tickets as needed and coordinate with vendors on repair and replacement of equipment.
• Generate comprehensible reports based on data collected from multiple sources including Microsoft SQL, DB2, INFORMIX, Microsoft Access, etc.
• Develop, test, and deploy automation of repeatable tasks using PowerShell Scripting and/or Visual Basic Scripts (VBS).
• Maintain Avaya telecommunications equipment, such as Avaya Aura Communications Manager, Session Manager, and Session Border Controller, along with other telecommunications equipment.
• Serve as Property Control Officer (PCO), monitoring and maintaining equipment inventories in accordance with agency policies.
• Develop, analyze, and update procedures, job aids, business, and disaster recovery plans and documents along with serving as a recovery coordinator for one or more systems.
• May need to work outside normal business hours when needed and provide on-call activities.
• Perform other duties and complete special projects as assigned.

Requirements

• Two years of full-time experience which provided general knowledge of data processing or systems analysis.
• Relevant academic credits may be applied toward experience qualifications for this position.

Qualifications

• Experience (in the last 5 years) administering, maintaining, and/or programming a telephone system (Avaya, Cisco, Genesys, etc.).
• Strong written and verbal communication skills.
• Proficient in Microsoft Office 365, including but not limited to SharePoint 365 development and authoring.
• Advanced troubleshooting, researching, and analysis abilities.
• Ability to gather system requirements and prepare technical documentation quickly, concisely, and accurately.
• Ability to work independently while coordinating work efforts with others.
• Ability to work quickly and perform multiple tasks while paying attention to detail.

Benefits

Competitive salary: $4,523.16/month
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical Insurance
Paid time off, including time for vacation, sick and family care leave
Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits

Pay

$4,523.16/month

Schedule

On-site work schedule in Austin, Texas at 1411 Brazos Street.

Skills

• Desktop and application support
• Telephone support
• Microsoft Office 365
• PowerShell Scripting
• Visual Basic Scripts (VBS)
• Avaya telecommunications equipment maintenance
• Property Control Officer (PCO) responsibilities
• System requirements gathering and documentation
• Team coordination and project management
• Independent work and multitasking
• Attention to detail

Benefits

Family Friendly Certified Workplace
Competitive salary: $4,523.16/month
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical Insurance
Paid time off, including time for vacation, sick and family care leave
Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits

Pay

$4,523.16/month

Schedule

On-site work schedule in Austin, Texas at 1411 Brazos Street.

Skills

• Desktop and application support
• Telephone support
• Microsoft Office 365
• PowerShell Scripting
• Visual Basic Scripts (VBS)
• Avaya telecommunications equipment maintenance
• Property Control Officer (PCO) responsibilities
• System requirements gathering and documentation
• Team coordination and project management
• Independent work and multitasking
• Attention to detail