Systems Administrator (SA) Skill Level 2

About the role

The Systems Administrator will support the implementation, troubleshooting, and maintenance of Information Technology systems. They will manage IT system infrastructure and processes while supporting day-to-day operations, monitoring, and problem resolution across client, server, storage, network, and mobile environments.

Responsibilities

• Support the implementation, troubleshooting, and maintenance of Information Technology systems, including in-depth troubleshooting of complex system issues.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, resolution, and detailed analysis for escalated tickets.
• Manage the daily configuration and operational activities of Information Technology systems.
• Support day-to-day operational support, monitoring, and problem resolution for client, server, storage, network, and mobile device environments.
• Support escalation processes by communicating system status and providing detailed feedback to agency management and internal customers.
• Support dispatch systems and hardware-related issues while remaining engaged through issue resolution.
• Configure and manage UNIX and Windows operating systems, install and load operating system software, configure and maintain network components, optimize system operations and resource utilization, perform capacity analysis and planning, and implement operating system enhancements to improve reliability and performance.

Requirements

• Must have the ability to provide support for the implementation, troubleshooting, and maintenance of Information Technology systems, including in-depth troubleshooting of complex system issues.
• Must possess the ability to provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, resolution, and detailed analysis for escalated tickets.
• Must be capable of managing the daily configuration and operational activities of Information Technology systems.
• Must have the ability to provide day-to-day operational support, monitoring, and problem resolution for client, server, storage, network, and mobile device environments.
• Must possess the ability to support escalation processes by communicating system status and providing detailed feedback to agency management and internal customers.
• Must be capable of supporting dispatch systems and hardware-related issues while remaining engaged through issue resolution.
• Must have the ability to configure and manage UNIX and Windows operating systems, install and load operating system software, configure and maintain network components, optimize system operations and resource utilization, perform capacity analysis and planning, and implement operating system enhancements to improve reliability and performance.
• Must have ten (10) years of experience as a Systems Administrator supporting programs and contracts of similar scope, type, and complexity.
• Must have a bachelor’s degree in a technical discipline from an accredited college or university, OR fifteen (15) years of Systems Administrator experience if a degree is not held.
• Active TS/SCI clearance with Polygraph is required.

Benefits

At Kaizen Approach, we offer a competitive salary range, flexible PTO, 11 holidays, a premium healthcare plan, financial and family support, retirement planning, and ongoing learning opportunities. We are committed to your growth and happiness both at work and beyond.

Pay

A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

Schedule

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Skills

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Qualifications

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