System Administrator (SA) – Skill Level 2

About the role

The System Administrator will support the implementation, troubleshooting, and maintenance of Information Technology (IT) systems across a secure enterprise environment. Key responsibilities include managing IT system infrastructure, providing day-to-day operational support, monitoring, and problem resolution for client/server, storage, network, and mobile devices. The role also involves delivering Tier 1 (Help Desk) and Tier 2 (Escalation) support, including diagnosing issues, resolving hardware and software problems, and communicating status updates to agency management and internal customers.

Responsibilities

• Support the implementation, troubleshooting, and maintenance of Information Technology (IT) systems, including in-depth troubleshooting of complex system issues across environments.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, resolution, and follow-through, including providing detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Manage the daily configuration and operation of IT systems while optimizing system operations, resource utilization, and performing system capacity analysis and planning.
• Provide day-to-day operational support, monitoring, and problem resolution for client, server, storage, network, and mobile devices within the IT environment.
• Support the escalation, dispatch, and communication of system status and hardware problem resolution to agency management and internal customers, remaining involved until issues are fully resolved.
• Configure, manage, install, and load Linux, Unix, and Windows operating systems, troubleshoot operating system issues, maintain system integrity, and configure network components.
• Implement operating system and network enhancements to improve system reliability and performance while assisting users in accessing and effectively using IT systems.

Requirements

• Ability to provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems, including in-depth troubleshooting of complex system issues across environments.
• Capable of providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, resolution, and follow-through, including providing detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Able to manage the daily configuration and operation of IT systems while optimizing system operations, resource utilization, and performing system capacity analysis and planning.
• Capable of providing day-to-day operational support, monitoring, and problem resolution for client, server, storage, network, and mobile devices within the IT environment.
• Able to support the escalation, dispatch, and communication of system status and hardware problem resolution to agency management and internal customers, remaining involved until issues are fully resolved.
• Able to configure, manage, install, and load Linux, Unix, and Windows operating systems, troubleshoot operating system issues, maintain system integrity, and configure network components.
• Able to implement operating system and network enhancements to improve system reliability and performance while assisting users in accessing and effectively using IT systems.
• At least 5 years of experience as a Systems Administrator supporting programs and contracts of similar scope, type, and complexity.
• Must have a bachelor’s degree in a technical discipline from an accredited college or university, OR 10 years of Systems Administrator experience if a degree is not held.
• Active TS/SCI clearance with Polygraph is required.

Benefits

At Kaizen Approach, we offer a variety of benefits including:

• 4 weeks of PTO
• 11 holidays
• Gifted 401k
• Profit sharing
• Paid training

We also prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning.