System Administrator – Level II

Key Responsibilities

• Provide advanced user support and escalated technical troubleshooting across enterprise environments
• Monitor system performance and proactively identify, diagnose, and resolve complex technical issues
• Generate, manage, and track service requests and advanced incident tickets through resolution
• Perform system maintenance activities, including:
• Patching and updates
• Configuration validation
• Preventive maintenance actions
• Security configuration management
• Resolve hardware, software, network, and system access issues in a timely manner
• Collaborate with senior administrators and engineering teams on infrastructure and modernization projects
• Develop corrective and preventive solutions for recurring technical issues
• Improve and maintain enterprise system security configurations in compliance with organizational standards
• Create and maintain technical documentation, operational procedures, and troubleshooting guides
• Communicate clearly with users regarding outages, planned maintenance, and service restoration activities
• Track outage duration, service impacts, and operational trends to support continuous improvement initiatives
• Support enterprise operations in accordance with Department of Defense (DoD) and Department of the Navy (DoN) regulations, policies, and guidelines

Minimum Qualifications

• Active TS/SCI clearance required at contract start
• Minimum of five (5) years of progressive experience operating computer systems in enterprise environments
• Broad experience with virtualized environments and technologies supporting enterprise computing capabilities
• Working knowledge and hands-on experience with some or all of the following:
• Windows Server
• VMware
• System-level applications
• Enterprise support tools
• Demonstrated ability to provide outstanding customer service across all organizational levels and in a variety of operational environments
• Proven experience troubleshooting complex:
• Hardware issues
• Software issues
• Network-related problems
• System access and authentication issues
• Experience performing system maintenance activities, including:
• Patching and updates
• Configuration validation
• Security-focused administrative tasks
• Preventive maintenance activities
• Strong written and verbal communication skills, including the ability to clearly document:
• Technical issues
• Incident resolutions
• Outages
• Maintenance and operational activities
• Ability to work in compliance with applicable Department of Defense (DoD) and Department of the Navy (DoN) regulations, policies, and guidelines
• Ability to obtain and maintain all required baseline and technical certifications necessary to support contract requirements and customer support responsibilities

Required Certifications

• Must obtain and maintain the baseline and technical certifications required by the contract/customer environment to support the applicable service desk or system support level.

Preferred Qualifications

• Familiarity with or experience supporting cloud-based services and environments, including:
• Microsoft Azure
• AWS
• DevOps environments
• Kubernetes
• Clusters and containerized platforms
• Experience collaborating with senior administrators, engineers, and developers on infrastructure modernization and system improvement initiatives
• Experience tracking outage trends, performing root cause analysis, and implementing corrective and preventive solutions
• Experience supporting secure or mission-critical enterprise systems within Federal or Department of Defense (DoD) environments
• Experience preparing and maintaining:
• System documentation
• Standard Operating Procedures (SOPs)
• User communications and operational notices
• Experience with enterprise modernization initiatives, virtualization technologies, and secure system operations is highly desirable