Systems Administrator - CMS and Server Support

Data Center Operations (DCO), under the direction of the Infrastructure Team at UTHealth Houston, operates the university’s primary data centers and administers standards for multiple data centers that are part of the UTHealth campus. The Database & Application Support team focuses on clinical, enterprise, and departmental-level application systems design, implementation, and support.

Responsibilities

• Utilizes appropriate procedures and processes necessary to ensure the safety and integrity of organizational servers, data systems, file structures, computer operating systems, and computer system software.
• Installs, maintains, configures, and upgrades UNIX operating systems to improve the reliability, safety, and performance of the system.
• Works with Network Security Analyst to ensure security and integrity of computer operating systems and supporting software by detecting hackers and ensuring remote access is encrypted.
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations in conjunction with the Disaster Recovery & Security Analyst.
• Performs basic and intermediate-level shell and kernel programming and testing.
• Conducts studies of projected enhancements in hardware and software and presents recommendations to management.
• Conducts performance measurement and evaluation of the servers to ensure Service Level Agreements (SLA) are met.
• Implements security and disaster recovery according to established standards, policy, and guidelines.
• Participates in all phases of total system planning and in the generation of justifications and specifications for facility requirements and enhancements.
• Implements system software projects.
• Presents technical briefings.
• Performs other duties as assigned.

Requirements

• Server Administration: Windows Server 2022+, includes installation, configuration, security, and troubleshooting. Both on-prem and cloud support knowledge.
• Linux Server Administration: Includes installation, configuration, security, and troubleshooting for on-prem physical and virtual servers, as well as Google Cloud, AWS, and Azure cloud servers. Experienced in working with Dell Server Hardware.
• Client/Server Application support: Backend systems support for client-server applications. Understanding of basic BASH scripting along with web technologies such as IIS, Tomcat, and Apache. Understanding of SSL certificate implementation.
• CMS Administration: Proficiency in application framework delivering content management, user management, role-based security, scalable distributed architecture, dashboards, and a range of plugins, APIs, and themes.
• Organizational Skills: Ability to understand project methodology and project management. Use of Azure DevOps, Microsoft Teams, SharePoint Online, and M365 tools such as Planner.
• Communication and Teamwork: Ability to communicate both written and orally to a wide variety of audiences. Must be able to think logically in solving problems and implement workable solutions. Must be able to resolve all problems existing and newly discovered to move the project towards completion. Must be able to work in a team environment and be a self-contributor, meeting all project-related goals.

Qualifications

• Bachelor's Degree required. Training in information technology required. May substitute required education with equivalent years of experience beyond the minimum experience requirement.
• 1 year in information technology support and systems administration in diverse environments required.
• Experience with the network and server hardware, software, and security tools that UTHealth has deployed in its information technology infrastructure preferred.

Skills

• Experience with version control systems, particularly GitHub and GitLab.
• Knowledge of SEO best practices for WordPress sites.
• Knowledge of Secure File Transfer Services, including RSA and PGP-based encryption.
• Experience with systems and database cloud support (AWS, Azure, Google): including EC2, RDS, FSX, and DynamoDB exposure.
• Preferred knowledge of PostgreSQL, MySQL Database, as well as Oracle and MS SQL Server.
• Scripting/Programming Technologies: BASH, Python, PHP, PowerShell, .NET, Java, AWS CloudFormation, Terraform, Git.
• Knowledge of clinical systems such as EPIC, DICOM Imaging systems, and Digital Dentistry systems.
• Knowledge of monitoring tools such as New Relic, Google Analytics, Dynatrace, Idera SQL Diagnostic Manager, Monyog for MySQL, as well as SolarWinds – Server and App Monitor.

Benefits

• 100% paid medical premiums for full-time employees.
• Generous time off (holidays, preventative leave day, both vacation and sick time – equating to around 37-38 days per year).
• Increased vacation accrual with longevity.
• Longevity Pay (Monthly payments after two years of service).
• Retirement/pension plan.
• Free financial and legal counseling.
• Free mental health counseling services.
• Gym membership discounts and access to wellness programs.
• Other employee discounts, including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care.

Schedule

UTHealth System Administrators support a variety of mission-critical, 24x7, patient-care-focused systems that must be readily available. Scheduled and unscheduled after-hours work is often required, including an on-call rotation scheduled months in advance to help triage issues after hours and on holidays.

Physical Requirements

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

This position is security-sensitive pursuant to Texas Education Code 51.215 and Texas Government Code 411.094. Employees must permanently reside and work in the State of Texas.