Systems Administrator 1

About the Role

Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. This role is responsible for providing technical support for the installation, troubleshooting, maintenance, and administration of personal computers, desktop application software, premises' servers, printers, data/voice/internet services, and computer-related peripheral devices. You will also support interfaces between departmental equipment and other Pace systems.

Schedule

Shift Monday through Friday, 8:30 AM - 5:00 PM.

Responsibilities

• Installs, tests, documents, and maintains local area network systems and equipment; troubleshoots and resolves hardware and software problems.
• Manages user accounts, access, and passwords; creates user groups, accounts, and computers in directory services and email for users/sites.
• Installs, tests, documents, and maintains personal computer systems across various Pace locations.
• Assists users in determining their hardware and software needs; installs and customizes software and ensures vendor hardware and software function appropriately.
• Installs and maintains communications systems between departmental personal computers and network systems and other Pace systems; troubleshoots problems and ensures proper operation of hardware and software.
• Monitors, maintains, and troubleshoots data, voice, and internet services, premises' servers; escalates outages and impacts to vendors/service carriers; works on resolution and communicates outages to impacted users/sites.
• Confers with users and departmental management to determine information system needs; researches vendor hardware and software options; ensures compatibility with existing systems.
• Instructs staff in the operation of hardware and software; ensures proper written documentation and instructions for non-technical users.
• Maintains accurate records and files related to work performed and systems inventory of all hardware and software installed in supported locations.
• Provides back-up and support to other regional System Administrators; collaborates with other IT members to identify, evaluate, and select new tools and services to meet business needs.
• Provides on-call support for site/region/division.
• Contributes to the efficiency and effectiveness of the department's service by offering suggestions and participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Requirements

• Bachelor's degree in computer science, information systems, or a related field; AND two (2) years of experience installing, maintaining, and troubleshooting personal computer/network/server hardware and software; OR an equivalent combination of education, training, and experience.

Skills

• Local area network hardware and software capabilities and installation techniques.
• Standard personal computer system hardware and business application software operating capabilities and limitations.
• Use of specified computer applications involving word processing, office automation, and/or standard report generation.
• Techniques for installing and maintaining personal computer and network hardware and software.
• Record-keeping principles and practices.
• Documentation and user instruction methods and techniques.
• Correct business English, including spelling, grammar, and punctuation.
• Installing, maintaining, and troubleshooting network hardware and software; familiarity with TCP/IP, best practices in cabling/cable management, Cisco switches, routers, and network cards.
• Maintaining and troubleshooting phone systems (PBX, VoIP).
• Installing, maintaining, and troubleshooting personal computer hardware and software, including peripheral equipment; familiarity with Microsoft operating systems, desktop applications, and email.
• Analyzing user needs, evaluating and recommending appropriate hardware and software solutions, and providing budgetary numbers.
• Performing backup and restoration services.
• Recognizing security/virus issues and solutions.
• Maintaining accurate records of work performed.
• Preparing clear and concise documentation, user instructions, reports, correspondence, and other written materials.
• Working without close supervision in standard work situations.
• Multi-tasking between project and event-driven work.
• Using initiative and independent judgment within established procedural guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical/Mental Requirements

• Mobility to work in an office setting, use standard office equipment, and stamina to sit for extended periods of time.
• Strength to lift and carry up to 20 pounds.
• Vision to read printed materials and computer screens.
• Hearing and speech to communicate in person or over the telephone.

Working Environment

Work is performed in an office setting. Work may be subject to travel.

Benefits

• Competitive salaries.
• Medical, dental, and vision coverage.
• 401K retirement savings plan (100% vested immediately in the employer match).
• Life, disability, and voluntary benefits.
• Paid time off for holidays, sick, and vacation days.
• HSA (Health Savings Account).
• Wellness program.
• Flexible spending accounts.
• Tuition reimbursement.
• Employee Assistance program.
• Parental leave.
• Optional legal coverage and ID theft protection.