Systems Administrator

About the role

Founded in 1997, Think Together partners with schools to change the odds for kids by providing award-winning programs during and outside the school day. We're one of California's largest nonprofits working in school districts from San Diego to San Francisco.

Responsibilities

• Configure and maintain networked computer system, including hardware, system software, and applications
• Analyze network architecture, integration, and installation (servers, switches, firewalls, surveillance, etc.)
• Diagnose and resolve hardware, software, networking, and system issues when they arise
• Replace and upgrade defective or outdated components when necessary
• Maintain Support Desk queues ensure SLAs are being met (Support and Personal)
• Manage user account administration, creation, disablement across org software, systems, and applications
• Manage security protocols (IE Firewall, Anti-Virus, Email Authentication, Endpoint Protection, Etc.)
• Administer and Maintain Back-up Disaster Recovery solution
• Implement Mobile Device Management and Mobile Application Management
• Implement new equipment (IE Workstations, Laptops, Desktops, Printers, etc.)
• Research and recommend new approaches to improve the networked computer system
• Document any process which employees need to follow to successfully work within the computing system
• Track and manage system growth needs
• Act as a line of support for the Tier I & II Technicians resolving complex tickets
• Provide technical support upon request

Qualifications

• Bachelor’s degree (B.A.) in Information technology or related field
• 5+ years of related experience or equivalent combination of education and experience
• Ability to travel to Southern California and Northern California locations
• Experience working with networking equipment including but not limited to, routers, switches, and firewalls
• VMWare, Ubiquiti, and Linux knowledge are a plus
• Excellent Communication, Troubleshooting, Problem Solving, Comprehension, Research and Writing skills
• Able to work with customers internal and external while promoting a positive image of the organization

Other Qualifications & Desired Competencies

• Demonstrates strong Computer Skills and proficiency in Microsoft Office (Excel, Word, Outlook)
• Demonstrates competency in providing guidance to lower-level Systems Administrators, Help Desk and providing guidance/mentorship
• Consistently demonstrates teamwork, collaboration and puts the success of the team above one’s own interests
• Receives minimal instruction on day-to-day work and general instructions on new assignments
• Demonstrates competency in selecting methods and techniques for obtaining solutions
• Able to excel in a fast-paced, deadline driven environment, where small teams share a broad variety of duties
• Displays strong initiative and drive to accomplish goals and meet company objectives
• Takes ownership and responsibility for current and past work products
• Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
• Proficiency with Server installation, configuration, backups, restores, and backup verifications
• Proficiency with Remote Connectivity (RDP), Domain Controllers, Service Installation/Removal, User Roles, Folder Permissions
• Proficiency with Hardware and Software installations
• Proficiency with Security Protocols; Firewalls, Routers, Anti-Virus, Endpoint Protection
• Proficiency with Office 365 business line of applications
• Proficiency with Intune, Azure, O365 Administration is a plus
• Proficiency in Active Directory; user, object, group, group policy management

Compensation

Salary Range - $90K - $95K This is the targeted compensation for the position. A range of factors, including but not limited to; location, skills, experience, will be considered. Actual compensation may vary.