System Support Analyst-Entry Level

Hiring Department: Information Technology Services

About the role

Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.

Responsibilities

• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals
• Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required
• Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community
• Provide installation of faculty and staff computers
• Provide virus remediation
• Provide and maintain laptops for checkout
• Provide desktop reimaging services
• Support Managed Printing and software associated with printing
• Provide Triton Cards for faculty, staff, students and vendors

Requirements

• An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

Qualifications

• Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation hardware/software/operating systems
• Windows 11 and Apple experience
• Very strong customer service skills
• Experience imaging and setting up systems

Schedule

Shift: 8am–5pm

Pay

$15.10 – $20.75 per hour

Benefits

This position is eligible for University benefits. The University offers a comprehensive benefits package, including:

• Medical, dental and vision plans
• Retirement benefits
• Paid time off
• Short- and long-term disability
• Paid parental leave
• Paid caregiver leave
• Educational fee discounts for all four UM System campuses