Entry-Level Systems Analyst

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. With over 40 years of excellence, we unite talent and technology to power the possible for our clients, colleagues, and communities. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

About the role

We are looking for a motivated Entry-Level Systems Analyst to support the monitoring, analysis, and performance optimization of tolling systems. This position is full-time, onsite, and based in Orlando, FL.

Responsibilities

• Analyze tolling systems to ensure maximum operational efficiency and performance
• Monitor and evaluate daily and weekly lane performance reports and dashboards
• Perform hyper care monitoring for newly implemented and upgraded toll lanes
• Complete training and execute basic Lane/Plaza Fault Isolation activities
• Investigate and analyze discrepancies reported by Operations, Finance, and Maintenance teams
• Assist in identifying system issues and support resolution efforts to maintain uptime and reliability
• Collaborate with cross-functional teams to improve tolling system performance and operational processes

Requirements

• Proficiency in Microsoft Excel, Word, and PowerPoint
• Familiarity with Linux commands and server support fundamentals
• Basic SQL query writing skills
• Strong analytical and problem-solving abilities
• Excellent attention to detail and organizational skills
• Ability to work effectively in a fast-paced operational environment

Preferred Qualifications

• Experience developing or working with Excel macros and Visual Basic
• Knowledge of Excel Pivot Tables
• Exposure to systems monitoring, troubleshooting, or technical support environments
• Understanding of tolling systems or transportation technology environments

Physical Demands

• Sedentary work that involves sitting or remaining stationary most of the time with occasional movement throughout the office
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor

Pay

$24.50 per hour. Exact compensation may vary based on location, experience, and education.

Schedule

Sunday - Wednesday | 6:00 AM - 4:30 PM

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law