System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

Responsibilities

• Oversight of a team of direct reports who collaborate with site support teams across our 22 acute care settings, our 150+ ambulatory sites, business operations, and academic environments.
• Service Markets encompass West-Tennessee, Northern to Mid-Mississippi, North East Arkansas, and our Baptist University campus service areas.
• Oversee our IT Customer Service Desk for Baptist Memorial Health's Corporate IT department.
• Responsible for Corporate IT customer communications across the organization.
• Provide leadership and be responsible for delivery of IT customer service throughout Baptist Memorial Health.
• Establish credibility with all key customers in the system including being primary liaison to our Baptist Medical Group physicians.
• Promote communication between IT and system users.
• Develop a credible priority-setting mechanism and effectively communicate.
• Hire as necessary, train, manage and evaluate staff reporting to the Senior IT Executive.
• Provide guidance and support for information systems managers.
• Realign as necessary for more effective and streamlined operations.
• Set reasonable customer satisfaction goals and work with the team to meet them consistently by way of existing intercompany service surveys.
• Improve CSAT (Customer Satisfaction) scores, or other equivalent customer satisfaction metric.
• Review all information technology operating and capital budgets, making necessary recommendations on strategies and related expenditures to assure consistency with corporate goals and objectives.
• Strategically lead and develop a director team to enhance performance by setting clear accountable performance measures.

Requirements, Preferences And Experience

• Preferred: Master's Degree in Business Administration or related Field
• Minimum: Bachelor's Degree in Business Administration or related Field
• Minimum: 3 years of Management Experience in a related field.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry—healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey. At Baptist, We Offer Competitive salaries Paid vacation/time off Continuing education opportunities Generous retirement plan Health insurance, including dental and vision Sick leave Service awards Free parking Short-term disability Life insurance Health care and dependent care spending accounts Education assistance/continuing education Employee referral program