Senior Systems Administrator, Systems Support

About the role

This is a 100% on-site position (Monday through Friday).

Responsibilities

• Solve escalated Tier 3 technical issues through customer conversation, accessing support tools, and additional support staff while providing prompt and professional communication.
• Demonstrate expertise in all Tier 1, Tier 2 responsibilities which include triaging tickets and basic technical support and troubleshooting.
• Create new policies and procedures for software and hardware changes going from testing to production.
• Partner with Team Leads and Managers on training & new policy/procedure implementation.
• Continuously improve and streamline processes and procedures to ensure effectiveness and efficiency.
• Serve as a trainer, mentor and coach to the Associate Systems Administrators.
• Serve as a business partner to other departments on projects.
• Document solutions to new problems and share with the rest of the team.
• Participate in after-hours on-call support rotation.
• Work with vendors to resolve issues either onsite or on the phone.
• Perform Server installation, provisioning, and maintenance on multiple levels: OS, DB, and Application.
• Centrally maintain corporate directory services, e-mail suite and perform backup/restore operations.
• Plan, implement, and maintain SaaS tools including some hybrid environments.
• Serve as escalated support for the helpdesk/desktop support team to help resolve issues when needed.
• Other duties as assigned.

Requirements

• Minimum 6-7 years of experience in the technical support field with at least 2 of those in the Systems Administration field.
• Enterprise experience in server virtualization solutions specifically VMware and Hyper V (Acropolis experience preferred).
• Advanced skills in troubleshooting Windows Servers OS 2016, 2019, 2022 and Azure AD.
• Advanced skills administering Windows Active Directory and experience in setting up HA for critical services like DHCP, DNS, and Radius.
• Skills writing scripts in PowerShell to automate processes.
• Advanced knowledge of Microsoft Server Family specifically (SQL, ADFS, TFS, IIS, SharePoint).
• Understanding of network protocols, ports, firewalls, and methods.
• Experience with implementing and maintaining NAS products.
• Familiarity with data center environments.
• Basic skills with AI tools to create, implement, and deploy intelligent solutions that automate workflows and produce actionable insights.

Qualifications

• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 70 pounds up to 20 feet.
• Requires excellent visual acuity and manual dexterity.

Benefits

• Full-Time Salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country