Director of Systems

Job Summary

Bring your Operations, Technology, Brand Leadership, and Project Management skills to Neighborly, a leading home and business services company with over 40 years of experience. The Director of Systems supporting the Five Star Painting brand will lead the systems that power our franchise network.

About the Role

You'll play a critical role in connecting business strategy with operational technology by leading the systems that power our franchise network. You will lead the strategy, optimization, and ongoing performance of enterprise business systems, including POS, CRM, call center platforms, websites, and other operational technologies.

Responsibilities

• Lead the strategy, optimization, and ongoing performance of enterprise business systems, including POS, CRM, call center platforms, websites, and other operational technologies.
• Develop and manage system roadmaps, enhancements, release planning, and continuous improvement initiatives.
• Partner with Operations, Technology, Marketing, Customer Support, and Brand Leadership to identify business needs and implement scalable solutions.
• Serve as the primary business escalation point for enterprise system issues and coordinate timely resolutions with internal teams and technology partners.
• Drive technology adoption through process improvements, change management, user readiness, and training initiatives.
• Develop dashboards, reporting, and analytics that provide leadership with actionable business insights and performance visibility.
• Standardize systems, workflows, and operational processes across multiple locations to improve consistency and efficiency.
• Manage relationships with technology vendors, ensuring strong service delivery, accountability, and alignment with business objectives.
• Lead multiple cross-functional projects while balancing competing priorities in a fast-paced environment.
• Stay informed on emerging technologies, including AI and automation, to identify opportunities that improve business operations.

Requirements

• Five or more years of experience supporting business systems within a franchise, multi-unit, or multi-location organization.
• Experience managing enterprise business applications such as POS, CRM, ERP, call center platforms, or similar operational technologies.
• Demonstrated success leading system implementations, enhancements, technology adoption, and process improvement initiatives.
• Experience developing system roadmaps and partnering with cross-functional business leaders to deliver technology solutions.
• Strong vendor management experience, including software providers and technology partners.
• Experience creating dashboards, KPI reporting, and business analytics to support operational decision-making.

Skills

• Excellent communication, collaboration, and relationship-building skills with the ability to influence without direct authority.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Familiarity with AI, automation, or emerging technologies is a plus.

Qualifications

• Bachelor’s degree required; Master’s or MBA highly preferred.

Work Schedule

This position follows a hybrid work model, with employees working in office three to four days a week. Travel of up to 25% may be required between office locations and for business-related needs.

Primary Office Locations

• Irving, TX: 500 E. John Carpenter Freeway, Irving, TX 75062
• Waco, TX: 1010 N. University Parks Drive, Waco, TX 76707

Company Information

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

Benefits

Competitive Pay: Commensurate with experience
Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone
Benefits: Check out our benefits offerings here: Neighborly Benefits
Financial Benefits: Equity and bonus opportunities

Equal Opportunity Employer

We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.