System Director-Infrastructure Services - HS IS Admin Corporate

Responsibilities

• Implements the mission and vision of the IT organization and the CIDO to foster a customer-centric oriented culture and mindset driven by continual service improvement techniques.
• Be a trusted advisor that builds and maintains relationships with other technical leaders and business executives to develop a keen understanding of business needs; ensures efficient delivery of IT services to meet those needs.
• Owns the IT/Infrastructure Operations, performance and availability targets, and maintains the regular renewal and replacement of infrastructure components comprising the overall technology stack.
• Collaboratively work with the CTO to develop a multi-year roadmap and key performance indicators that are well understood and anticipate emerging needs.
• Own the Infrastructure team ?People Strategy? that will forecast the future skills and training needed to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance between growing agility and ensuring the core IT functions are reliable, stable and efficient.
• Foster a culture of trusted partnership, service, and continuous improvement
• Build a deep bench of team leadership and technical talent to deliver results and support future growth and mentor the team to their full potential

Requirements, Preferences And Experience

• 15+ years of relevant technical experience, including 8+ years in a leadership role
• Solid background in cloud environments and building cloud-native platforms (e.g. AWS, Azure)
• Healthcare experience preferred but not required
• Track record for leading IT transformational initiatives in sophisticated environments
• Success in using both standard methodologies, such as IT service management practices based on ITIL, as well as agile philosophies like DevOps
• Ability to adapt to a fast-moving technology landscape and keep pace with the latest thinking and new technologies
• Track record of building and effectively managing large and diverse teams, and putting the appropriate processes and infrastructure in place to drive growth within the corporation
• Demonstrable ability to formulate a high-level strategy, then convert it into a tactical plan and execute on that plan
• Hands-on? operating style and approach but a view towards the future and willingness to invest in people development and in developing an organization that will support a large company
• Extensive experience managing operational customer service teams
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
• Proven Management and/or relationship management experience at a senior, strategic level role
• Established record of accomplishment of exceeding targets, KPI?s SLA?s, in a quality led, legislative compliant environment
• Experience operating call centers or support centers a plus
• Demonstrate ability to motivate and communicate with others at all levels
• Influential relationships skills at all
• Able to use these relationships to deliver service improvements
• Excellent communication and negotiation skills
• Able to adapt and succeed in a changing environment
• Evidence of well-developed leadership skills