System Analyst -Cityworks

Key Responsibilities

• Administer and maintain the Cityworks AMS and PLL platforms, including upgrades, patches, and performance tuning.
• Design, configure, and optimize Cityworks workflows, service requests, work orders, inspections, and asset hierarchies.
• Administer and support ITPipes for CCTV inspection workflows, data collection, and reporting.
• Lead system integrations with GIS (ESRI), financial systems (Oracle Fusion), SCADA, and other enterprise platforms.
• Develop and maintain dashboards, reports, and KPIs using Cityworks Analytics, Crystal Reports, ActiveReports, Power BI, SEEQ, and similar tools.
• Provide advanced user support, training, and documentation for Cityworks users across departments.
• Collaborate with GIS staff to ensure accurate spatial data integration and asset mapping.
• Manage vendor relationships and coordinate with Cityworks support for issue resolution and enhancements.
• Lead or support Cityworks-related projects, including system expansions, mobile deployments, and data migrations.
• Ensure data integrity, security, and compliance with organizational policies and industry standards.
• Mentor junior analysts and provide technical guidance to cross-functional teams.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, GIS, Engineering, or a related field.
• 3 or more years of experience with Cityworks AMS/PLL and/or GIS administration and support.
• Experience with the ESRI ArcGIS platform and spatial data integration.
• Experience with reporting platforms like Power BI, Crystal Reports, and ActiveReports.
• Experience with SQL Server, Oracle, scripting (Python, PowerShell), and API integrations preferred.

Skills & Competencies

• Deep understanding of asset management principles and public sector operations.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and lead cross-departmental initiatives.

Preferred Certifications

• Cityworks Administrator Certification
• Esri Technical Certification (e.g., ArcGIS Desktop or Enterprise)
• ITIL Foundation or PMP (a plus)