Systems Analyst

Essential Duties and Responsibilities

• Configure, maintain, and support organizational software applications and system workflows.
• Provide technical and functional support to end users by troubleshooting software issues and resolving application-related problems.
• Aid users with workflow questions, system navigation, and operational best practices.
• Conduct user training for new employees and provide ongoing education for existing staff.
• Collaborate with departments to analyze workflows and recommend system improvements and optimization opportunities.
• Participate in software upgrades, implementations, testing, and enhancement projects.
• Create and maintain system documentation, training materials, and support procedures.
• Cook with software vendors and internal IT staff to resolve escalated issues.
• Maintain compliance with organizational policies, security standards, and HIPAA requirements.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Healthcare Administration, Business, or related field preferred.
• 1–3 years of experience supporting software applications or information systems preferred.
• Healthcare or medical practice experience preferred.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Able to train users with varying levels of technical proficiency.
• Strong organizational and multitasking skills.
• Experience with EHR/EMR, practice management, or healthcare software systems preferred.
• Familiarity with Microsoft Office applications and general computer systems.
• Understanding of HIPAA and healthcare privacy standards preferred.
• Preferred Skills: Application configuration and workflow optimization experience, Experience supporting physicians and clinical staff in a multi-site healthcare environment, Familiarity with healthcare reporting, interfaces, and data validation processes, Knowledge of ticketing systems and IT support workflows, Ability to analyze operational inefficiencies and recommend technology-based improvements, Strong interpersonal skills and ability to collaborate across departments.