System Administrator, Level 1 (FORECASTED)

Key Responsibilities

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Monitor system performance and assist with problem identification and resolution
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support for IT-related issues
• Assist users with accessing and utilizing IT systems and applications
• Support day-to-day operations of client/server, storage, network, and mobile devices
• Install, configure, and maintain operating systems (Linux and/or Windows)
• Affiliate with system configuration, patching, and updates
• Support escalation and communication of issues to management and stakeholders
• Maintain system documentation and follow established procedures
• Affiliate with system optimization and resource utilization

Required Skills and Qualifications

• Experience supporting IT systems in a system administration or help desk environment
• Basic knowledge of Linux and/or Windows operating systems
• Understanding of system troubleshooting and problem resolution processes
• Familiarity with IT infrastructure components (servers, networks, storage)
• Ability to support users and communicate technical issues clearly
• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment

Education and Experience

• Bachelor’s degree in a technical discipline from an accredited college or university
• Five (5) years of System Administrator experience on programs of similar scope, type, and complexity
• OR Five (5) additional years of System Administrator experience may be substituted for a degree

Certifications

• DoD 8570.01-M compliant with Information Assurance Technical (IAT) Level II

Benefits

At Independent Software, we offer:

• Competitive compensation
• Generous benefits
• Work-life balance

About the Role

As a System Administrator, Level 1 at Independent Software, you will provide hands-on support for the implementation, troubleshooting, and maintenance of IT systems supporting mission-critical operations. You will assist in managing system infrastructure and ensuring systems are operating efficiently, securely, and reliably.

This role is ideal for someone with foundational system administration experience looking to grow in a fast-paced, mission-driven environment.