System Administrator, Level 2 (FORECASTED)

What You Will Do:

As a System Administrator Level 2 at Independent Software, you will provide advanced support for the implementation, troubleshooting, and maintenance of IT systems supporting mission-critical operations. You will manage and optimize system infrastructure, ensuring systems are reliable, secure, and operating at peak performance.

You will take a more active role in system administration activities, including in-depth troubleshooting, performance optimization, and supporting escalated issues. You will work closely with users, engineers, and stakeholders to ensure efficient system operations and continuous improvement.

Key Responsibilities:

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Monitor system performance and perform in-depth troubleshooting and root cause analysis
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, with ownership of escalated issues
• Support day-to-day operations of client/server, storage, network, and mobile devices
• Install, configure, and manage Linux/UNIX and Windows operating systems
• Maintain system integrity through patching, updates, and configuration management
• Optimize system performance and resource utilization
• Perform system capacity analysis and planning
• Provide detailed analysis and feedback on escalated technical issues
• Support dispatch systems and hardware troubleshooting as needed
• Maintain and update system documentation and procedures
• Communicate status and issues to management and stakeholders

Required Skills and Qualifications:

• Experience supporting and administering IT systems in a system administrator role
• Strong knowledge of Linux/UNIX and/or Windows operating systems
• Experience performing in-depth troubleshooting and resolving complex technical issues
• Familiarity with IT infrastructure components (servers, networks, storage)
• Ability to manage and resolve escalated support issues
• Understanding of system performance monitoring and optimization
• Strong analytical, problem-solving, and communication skills
• Ability to work independently and in a team environment

Education and Experience:

• Bachelor’s degree in a technical discipline from an accredited college or university
• Ten (10) years of System Administrator experience on programs of similar scope, type, and complexity
• Five (5) additional years of System Administrator experience may be substituted for a degree

Certifications:

• DoD 8570.01-M compliant with Information Assurance Technical (IAT) Level II

Clearance Requirement:

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

• Support critical national security missions that matter
• Be part of a close-knit, employee-first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work-life balance