System Administrator, Level 2 (FORECASTED)

What You Will Do

As a System Administrator Level 2 at Independent Software, you will provide advanced support for the implementation, troubleshooting, and maintenance of IT systems supporting mission-critical operations. You will manage and optimize system infrastructure, ensuring systems are reliable, secure, and operating at peak performance.

Key Responsibilities

- Provide support for the implementation, troubleshooting, and maintenance of IT systems - Monitor system performance and perform in-depth troubleshooting and root cause analysis - Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, with ownership of escalated issues - Support day-to-day operations of client/server, storage, network, and mobile devices - Install, configure, and manage Linux/UNIX and Windows operating systems - Maintain system integrity through patching, updates, and configuration management - Optimize system performance and resource utilization - Perform system capacity analysis and planning - Provide detailed analysis and feedback on escalated technical issues - Support dispatch systems and hardware troubleshooting as needed - Maintain and update system documentation and procedures - Communicate status and issues to management and stakeholders

Required Skills and Qualifications

- Experience supporting and administering IT systems in a system administrator role - Strong knowledge of Linux/UNIX and/or Windows operating systems - Experience performing in-depth troubleshooting and resolving complex technical issues - Familiarity with IT infrastructure components (servers, networks, storage) - Ability to manage and resolve escalated support issues - Understanding of system performance monitoring and optimization - Strong analytical, problem-solving, and communication skills

Education and Experience

- Bachelor’s degree in a technical discipline from an accredited college or university - Ten (10) years of System Administrator experience on programs of similar scope, type, and complexity - Five (5) additional years of System Administrator experience may be substituted for a degree

Certifications

- DoD 8570.01-M compliant with Information Assurance Technical (IAT) Level II

Clearance Requirement

- Must possess an active TS SCI with appropriate Polygraph to be considered for this role **This position is contingent on contract award**

Why Choose Independent Software

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive. When you join us, you will: - Support critical national security missions that matter - Be part of a close-knit, employee-first culture where your voice is heard - Expand your skills through ongoing training, mentorship, and career development - Enjoy competitive compensation, generous benefits, and work-life balance Ready to take the next step in your career? Join us and be part of something bigger.

Apply

Apply: System Administrator, Level 2 (FORECASTED) First name*: Last name*: Email address*: Location *: Phone number*: Resume*: Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume Cover Letter: Who referred you to this position? Enter their first and last name here. What’s your citizenship / employment eligibility?* What’s your highest level of education completed? College or University LinkedIn profile URL: Desired salary Do you possess an active and current TS/SCI clearance?* Do you possess an active and current Polygraph?* If yes, what agency conducted the polygraph? Note: The Department of Defense (DoD) itself does not conduct polygraphs. Please list the specific agency within the IC that issued your polygraph.* How many years of System Administration or IT support experience do you have?* Do you currently hold a DoD 8570.01-M compliant Information Assurance Technical (IAT) Level II certification?* If you selected "Yes," specify which certifications you currently hold. Do you have experience supporting IT systems in a system administrator or help desk environment?* Do you have experience installing, configuring, or maintaining Windows and/or Linux operating systems?* Have you independently resolved escalated (Tier 2 or higher) technical issues in a production environment?* Do you have experience troubleshooting hardware, software, or network-related issues?* Are you familiar with IT infrastructure components such as servers, storage, and networking devices?* Do you have experience supporting users with system access, account issues, or general IT support?* Do you have experience performing in-depth troubleshooting and root cause analysis of IT systems?* Human Check*