System Administrator 3 (MM)

Responsibilities

• Supports implementation, troubleshooting and maintenance of IT systems.
• Manages IT system infrastructure and processes related to these systems.
• Supports IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis, and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Supports the dispatch system and hardware problems, remaining involved in the resolution process.
• Configures and manages UNIX, Linux, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components, along with implementing operating systems enhancements to improve reliability and performance.
• Performs account management, such as establishing, activating, modifying, disabling, and removing accounts.
• Provides configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Performs periodic vulnerability scans of systems.
• Provides support for IAVA security patches and ensures patch status is recorded in appropriate systems of record.
• Optimizes system operations and resource utilization, and performs system capacity analysis and planning.
• Provides in-depth experience in trouble-shooting IT systems.
• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Supports the design of systems, mission architecture, and associated hardware.
• Possesses a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyzes and resolves complex problems associated with server hardware, applications, and software integration.
• Sets up and manages Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange if assigned to Directory Services TTOs.
• Understands mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) if assigned to Desktop & Enclave Services TTOs.

Qualifications

• Fifteen (15) years' experience as a System Administrator (SA) in programs and contracts of similar scope, type, and complexity.
• Top Secret/SCI with Polygraph clearance required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification, and Computing Environment (CE) Certification. The CE certification requirements can be fulfilled with either Microsoft OS, CentOS/Red Hat OS CE certifications.
• Six (6) years of experience with Service Management (ITSM).
• ITIL 4 platform certification is required.