SVS Vision - Office Manager - Liberty, MO

POSITION SUMMARY

DUTIES AND RESPONSIBILITIES

LEADERSHIP

• Hire, develop and train associates
• Manage associate performance in line with HR and union policies
• Identify key-carriers and schedule appropriately
• Partner with Optometrist to drive business and patient/customer care results
• Ensure store compliance with company policies and regulations
• Communicate effectively with team

DRIVE BUSINESS

• Execute merchandise, operational and customer service strategies
• Deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques
• Drive optical initiatives through team
• Plan and schedule tasks
• Follow up on actions to drive profitable sales

CUSTOMER SERVICE AND PATIENT CARE

• Provide excellent customer service
• Model service, patient care and selling techniques
• Dispense eyewear according to professional standards
• Perform key-carrier tasks

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• ABO/SVS Certification required within 12 months of hire/promotion
• High School Graduate or equivalent
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
• Optician experience desired
• Proven ability to lead, coach and build relationships in a professional environment
• Able to direct and motivate a diverse associate network
• Able to analyze and solve issues of varied scope
• Able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Effective communication at all levels within the organization
• Read and write at a high school graduate level
• Sit or stand for extended periods of time
• Operate various office equipment
• Lift 10 to 20 pounds
• See (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Good eye and hand coordination
• Physical agility (bending, twisting, reaching and pulling)
• Operate a cash register, various optical equipment and tools
• Work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Travel independently to support Company objectives and personal development