SVP, Management Operations

About the Role

The Senior Vice President (SVP), Management Operations provides executive leadership and strategic direction for a portfolio of residential condominium and cooperative properties. This individual is responsible for ensuring operational excellence, financial strength, and exceptional client satisfaction across all managed assets. The SVP directly oversees the Vice President, Management Operations, NE and works collaboratively with executive leadership to drive company initiatives, enhance efficiency, and uphold the highest standards of service delivery. Reports to the Senior Vice President, Northeast Operations.

Responsibilities

• Develop and execute strategic plans to achieve company goals for property performance, client retention, and growth.
• Lead and mentor senior management teams, including the Vice President of Property Management, ensuring alignment with corporate objectives.
• Identify and implement operational efficiencies, standardize best practices, and continuously enhance portfolio performance.
• Oversee the day-to-day operations of a diverse portfolio of condominium and cooperative buildings, ensuring compliance with all applicable laws, contracts, and operational standards.
• Monitor building operations, preventive maintenance programs, and capital improvement projects.
• Ensure all properties meet or exceed benchmarks for service quality, safety, and presentation.
• Promote a culture of employee engagement through mentorship, performance coaching, and training.
• Oversee hiring standards to ensure excellence in recruitment and performance management.
• Review and approve all disciplinary actions initiated by the Vice President and their teams.
• Ensure full adherence to company Standard Operating Procedures (SOPs).
• Conduct regular check-ins with staff, clients, and board members to maintain transparency and accountability.
• Oversee the preparation and review of annual operating and capital budgets for all managed properties.
• Monitor financial performance—including income, expenses, and reserve funding—to ensure fiscal responsibility and adherence to budget targets.
• Provide executive analysis and reporting on portfolio performance to ownership, boards, and senior leadership.
• Support long-term capital planning and financial forecasting for each building.
• Serve as senior liaison to Boards of Directors, ownership groups, and stakeholders.
• Cultivate strong, trust-based relationships with clients through proactive communication, transparency, and service excellence.
• Partner with boards and ownership on strategic planning, capital improvements, staffing, and long-term asset value optimization.
• Directly supervise and support the Vice President of Property Management, providing leadership, coaching, and professional development.
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