Manager Operations Process

Manage store operations programs and processes that directly support the field organization, including key initiatives such as Store Walks, the TOM Program, and RCS/DCS Program. Partner with field leaders and cross-functional teams to drive operational consistency, improve store execution, and identify opportunities to simplify and enhance processes that support stores and field associates.

Responsibilities

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line.
• Manage/drive core store operations projects and/or process improvements.
• Manage day-to-day processes related to their areas of responsibility.
• Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs.
• Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations.
• Demonstrate proficiency/understanding of specific processes.
• Maintain knowledge base regarding specific operations and processes within store operations.
• Responsible for appropriate selection, terminations, performance appraisal, and professional development of support team (Business Analysts).

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Bachelor’s degree or equivalent in a field of study related to the job.
• 5 years of work experience.

Preferred Qualifications

• 3+ years of retail operations experience, field support, or process management in a related area.
• Experience partnering with field leaders and supporting large-scale operational programs and initiatives.
• PMI certification.

Skills

• Strong business, functional, and/or store knowledge for their area of responsibility.
• Leadership and management experience.
• Strong operations, retail, and/or field experience.
• Ability to partner/communicate well with the field/stores.
• High sense of urgency in responding to field needs.
• Strong big picture and strategic thinking skills.
• Strong quantitative skills such as statistics and data analysis.

Direct Manager/Direct Reports

Direct and indirect reports typically include 2-5 Business Analysts. Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others. Typically considers among many different options or procedures when solving problems. Determines priorities and defines what should be done and how to do it once given general assignments.

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position with frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Under constant pressure to continuously meet tight deadlines, demanding quotas, and/or must regularly deal with difficult situations.