Manager System Operations

Job Description

PSE's Electric System Controls team is looking for qualified candidates to fill an open Manager System Operations position.

Job Responsibilities:

• Employee Safety, Development & Team Building
• Provides employees with coaching, feedback, and developmental opportunities and builds effective teams.
• Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
• Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
• Challenges and inspires employees to achieve business results.
• Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
• Conducts and ensures the completion of performance reviews.
• Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.
• Develops and manages department budget while meeting company and departmental goals including Service Quality Indices (SQIs).
• Oversees the planning and scheduling of work and assignment of personnel to improve the efficiency of operations.
• Affirms that all work performed is compliant with PSE Operating Standards, PSE and all required safety standards, Field Procedures, PSE/IBEW Collective Bargaining Agreement, State and Federal Codes. Develops and implements emergency response plans.
• Establishes work force management systems and reviews reports to support changes in work methods, and changes in crew size, make-up, and personnel needed to maintain worker productivity. Establishes standards for employee productivity and performance, and monitors results.
• Maintains a current knowledge of construction standards, work methods, and technology available to improve the efficiency of operations.
• Develops policies, methods and procedures for the safety of personnel and efficiency of operations.
• Develops and maintains strong relationships with constituents both within the organization and across PSE’s business units, as well as PSE’s service providers.
• Oversees and directs customer service activities ensuring all commitments are met. Works with internal and external customers to resolve issues and provides a high level of customer satisfaction.
• Develops and implements appropriate training programs and monitors the professional development of employees in the work unit.
• Participates in cross-functional teams in both leadership and participant roles to develop appropriate solutions for PSE needs.
• Executes emergency response plans.
• Participates in emergency response efforts as needed.
• Performs other duties as assigned.

Minimum Qualifications

• Associate’s degree, 2 years technical school or college, journey-level qualified electrical worker certification; or equivalent combination of education and work experience.
• 7 years utility/business experience in operations.
• Demonstrated ability in operations, financial management, organization and planning, as well as operational understanding of major utility functions.
• Solid understanding of safety requirements for electrical workers.
• Knowledge of NERC (North American Electric Reliability Corporation) standards.
• Management skills, including the ability to organize, prioritize and evaluate work as well as the ability to supervise and direct staff is essential to success in this position.
• Ability to communicate effectively, orally and in writing, with a wide variety of individuals and groups internal and external; work independently on diverse and demanding projects; plan and implement new programs; keep informed of advances in utility and business technology.

Desired Qualifications

• Bachelor’s degree.
• PSE business acumen.
• Theoretical and practical knowledge of electric distribution system and substation engineering, construction and maintenance practices.
• Thorough knowledge of public safety concerns and occupational hazards associated with electric distribution system construction, maintenance and operations.
• Proficient in spreadsheet, word processing and database applications.
• Knowledge of CLX, SAP, OMS and DMS.