Manager Operations

About the role

The Operations Manager oversees the daily operations of company offices, ensuring efficient workflows and high-quality support for real estate professionals. This role ensures operational effectiveness, compliance with organizational and regulatory requirements, strong agent support, and consistent implementation of company policies, systems, and initiatives. The Operations Manager drives productivity, supports business growth, and fosters a professional culture aligned with organizational standards.

Responsibilities

• Office Operations (20-30%)
  • Direct day-to-day office operations to maintain a professional and productive environment
  • Implement and uphold company policies, procedures, and initiatives
  • Manage administrative workflows, office coverage, and operational priorities
  • Ensure effective utilization of office systems and tools
• Agent Support & Development (20-30%)
  • Serve as the primary operational resource for 100+ agents
  • Support agent onboarding and integration into company systems
  • Provide guidance on transaction processes, office procedures, and operational best practices
  • Lead and facilitate coaching sessions for new agents to promote productivity and adherence to company standards
• Transaction & Compliance Oversight (10-20%)
  • Oversee transaction processing workflows and file compliance
  • Monitor documentation standards to ensure alignment with company and regulatory requirements
  • Support timely submission of required materials and promote accountability
• Administrative Leadership (10-20%)
  • Supervise and coach administrative staff as applicable
  • Provide training and guidance on systems, procedures, and service expectations
  • Maintain consistency and operational excellence across administrative functions
• Communication & Coordination (10%)
  • Act as liaison between agents, leadership, and corporate departments
  • Communicate operational updates and initiatives effectively
  • Coordinate office meetings, training, and events
• Technology & Systems (10%)
  • Support adoption and effective use of company technology platforms
  • Identify workflow inefficiencies and collaborate with corporate support teams as needed
• Agent Account & Fee Oversight (5%)
  • Monitor and track required company, REALTOR® association, and MLS fee payments
  • Communicate proactively regarding outstanding balances
  • Maintain accurate records to ensure compliance with company and association requirements

Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. Establish and maintain positive and productive work relationships with all staff, customers, and business partners.

Requirements

• Education: Bachelor’s degree in business, economics, or related field with advanced professional management training; or equivalent work experience and knowledge.
• Experience: Three plus years of real estate experience with two plus years of demonstrated managerial and supervisory experience.

Skills

• Working knowledge of real estate regulatory standards, rules, and guidelines.
• Knowledge of legal obligations of Realtors under state and federal laws, Department of Commerce Rules and Regulations, Department of Housing and Urban Development, and the National Association of Realtors Code of Ethics.
• Excellent oral and written communication skills, including presentation skills.
• Excellent interpersonal skills and leadership abilities; sound human-relational skills involved in recruiting, training, and managing performance of people; conflict/change management skills.
• Effective analytical, problem-solving, and decision-making skills.
• Project management skills; ability to prioritize and handle multiple issues and projects concurrently.
• Strong organizational skills with a high degree of quality and detail orientation.
• Ability to work independently and under extreme deadline pressure; resourceful and action oriented.

Benefits

• Medical
• Health Savings Account
• Dental
• Vision
• Life Insurance
• Paid Vacation (PTO)
• 401(k) with employer match
• Flexible Spending Account
• Employee Assistance Program (EAP)