SVP, Integrated Delivery

About the role

The SVP, Integrated Delivery at OneMagnify drives how the agency delivers measurable outcomes for clients across its integrated solutions. Reporting to the Chief Delivery Officer, this role shapes the agency's delivery capability into a durable competitive advantage.

Responsibilities

• Own the Enterprise Delivery System: Own and evolve the integrated delivery operating model, including standards, governance, tooling, and staffing model through which OneMagnify delivers integrated work at enterprise scale. Set decision rights, accountability frameworks, and quality bar; hold the function leaders below you accountable for execution across the agency. Establish standards and rhythms of continuous improvement that strengthen the operating model over time.

• Lead the Central Delivery Organization: Set direction and performance bar for OneMagnify's central delivery organization, including Integrated Engagement Leadership team, PMO (and its Product Owner community), and Quality Engineering. Own succession, capability, and bench strength for delivery leadership across the agency; develop the next generation of senior delivery leaders. Operate as a peer to practice leaders, account leadership, and the broader executive team, owning the system through which their craft and commercial commitments get delivered.

• Own Delivery Economics and Commercial Intelligence: Accountable for enterprise-wide delivery economics—margin, utilization, rework, and overall delivery performance across the integrated portfolio. Own the commercial intelligence capability that gives the CDO and executive team the visibility they need to manage delivery as a business and to inform pricing, staffing, and pursuit decisions. Connect delivery performance to client value realization, ensuring commercial outcomes and client outcomes are managed as two sides of the same equation. Partner with Finance, Pre-sales, and Solutioning so that pricing assumptions and delivery realities stay tightly connected as the agency commits commercially.

• Ensure Client Value Is Delivered: Senior accountability for whether the work the agency ships delivers the outcomes clients hired us for, across the integrated portfolio. Establish and chair senior governance forums where portfolio health, value realization, and major risks are reviewed with the executive team. Position integrated delivery as a strategic value driver in the agency's go-to-market and in client relationships—not a cost center or a back-office function.

• Set the AI-Enabled Delivery Direction: Own OneMagnify's AI-enabled delivery capability as a strategic asset, setting the direction for how AI reshapes delivery across the engagement lifecycle. Accountable for the return on the agency's investment in AI-enabled delivery: measurable efficiency gains, quality improvements, and the competitive position the capability creates in the market. Use AI-enabled capability to scale institutional knowledge and predictability across engagements as the agency grows.

• Own Global Delivery Operating Model and Scale Levers: Own the Global Delivery Center model as a core lever in OneMagnify's delivery economics, capacity strategy, and quality system. Set the direction for how work flows between onshore and global teams, and partner with GDC leadership on the capability roadmap that supports the integrated delivery model at scale. Ensure global delivery is integrated into the operating model as a strategic capability—not a tactical cost lever.

• Partner Across the Business and with Clients: Align delivery models with the commitments the agency makes commercially—working closely with Strategic Account Management, Solutioning, and Practice leaders on how integrated engagements are shaped, staffed, and governed. Support deal shaping on the agency's largest and most strategic engagements, contributing delivery insight into pricing, risk, and feasibility. Represent delivery in executive client forums and major escalations; serve as the senior delivery voice with the agency's most important clients. Position integrated delivery as a competitive differentiator externally—with clients, partners, and the broader agency and technology services community.

• Hold the delivery organization accountable for the quality of outputs and the integrity of outcomes across the integrated portfolio. Govern enterprise delivery risk—setting the standards and forums through which risks to client outcomes are surfaced, escalated, and addressed. Ensure consistency in how delivery quality and value are measured across engagements, so the agency's promise to clients shows up the same way regardless of which practices are involved.

Requirements

• 15+ years of delivery leadership experience in agency, technology services, or marketing services environments, with 5+ years at VP, SVP, or equivalent.
• Track record of designing or materially transforming a delivery operating model—not just managing within one.
• Demonstrated experience standing up standards, tooling, staffing models, and governance at enterprise scale.
• Experience leading large, multi-disciplinary delivery organizations spanning engineering, creative, strategy, and data—with the authority and judgment to govern across domains you are not personally expert in.
• Strong commercial and financial fluency: you read engagement P&Ls, understand margin levers, and use financial data to drive delivery decisions at the portfolio level.
• Demonstrated ability to align delivery work to client KPIs and business outcomes, and to build the measurement disciplines that prove value.
• Experience with AI-enabled delivery models and a clear point of view on where AI creates leverage across the engagement lifecycle.
• Experience with offshore or nearshore production routing as a managed operational capability—margin lever, capacity engine, and quality system—not a cost-cutting exercise.
• Executive presence and peer-level credibility with practice leaders, account leaders, clients, and the broader executive team.