Surveillance Technician

About the role

The Surveillance Technician is responsible for the installation, maintenance, repair, and optimization of all surveillance systems and equipment to ensure continuous, reliable operation. This role focuses on conducting regular inspections, performing preventive maintenance, installing cameras, and troubleshooting technical issues to maintain optimal system performance. The Surveillance Technician provides technical expertise that supports surveillance operations while ensuring gaming integrity, asset protection, and full compliance with regulatory, internal control, and departmental standards.

Responsibilities

• Installs, configures, maintains, and repairs cameras, recording devices, servers, workstations, monitors, and related surveillance equipment.
• Ensures optimal performance and uptime of all surveillance systems, including preventative maintenance and timely troubleshooting.
• Diagnoses and resolves hardware, software, network, and connectivity issues impacting surveillance operations.
• Performs system testing and validation to ensure compliance with gaming regulations, Internal Controls, and departmental standards.
• Aids with system upgrades, expansions, and capital projects related to surveillance technologies.
• Maintains accurate records of system configurations, maintenance activities, and equipment inventories.
• Collaborates with IT, Security, Facilities, and external vendors to resolve technical issues and implement improvements.
• Responds to emergency technical issues and provides on-call support as required.
• Ensures all work is performed discreetly and in a manner that protects the confidentiality and integrity of surveillance operations.
• Provides technical support and basic training to surveillance personnel on system functionality as needed.
• Identifies and recommends opportunities for system improvements, efficiency gains, and technology enhancements.

Requirements

• Strong knowledge of the Surveillance system, cameras, NVR systems, servers, and related electronics preferred.
• Working knowledge of networking concepts, cabling, switches, and basic cybersecurity principles.
• Proficiency in troubleshooting hardware, software, and system integration issues.
• Strong organizational and documentation skills.
• Effective written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a regulated environment.
• High School Diploma or equivalent required; technical certification or associate degree in electronics, IT, or related field preferred.
• Must be able to qualify for all applicable gaming and regulatory licenses.
• Minimum of 1 year of experience installing, maintaining, or supporting CCTV, security systems, or similar technical systems; OR equivalent experience in IT, electronics, or network support roles.

Qualifications

• Ability to lift and carry equipment (up to [50] lbs).
• Ability to climb ladders and work in confined or elevated spaces.
• Must have 20/20 vision (corrected if necessary) and good hearing.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Skills

• Strong knowledge of the Surveillance system, cameras, NVR systems, servers, and related electronics preferred.
• Working knowledge of networking concepts, cabling, switches, and basic cybersecurity principles.
• Proficiency in troubleshooting hardware, software, and system integration issues.
• Strong organizational and documentation skills.
• Educational background in electronics, IT, or related fields preferred.

Benefits

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
• Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail, and Spa Discounts

Pay

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. An estimated salary for this position would be $27 - $30 per hour.

Schedule

Shifts are typically from 8:00 AM to 4:30 PM, Monday through Friday.