Surveillance Tech: Mid-day Shift

Overview

Rural King is America’s Farm and Home Store, serving over 150 locations across 17 states. Founded in Mattoon, IL, the company offers a wide range of products including food, feed, and farm and home essentials. Annual sales exceed $2.5 billion, and the company values its associates who are encouraged to grow professionally and contribute to the communities they serve.

Responsibilities

• Maintain camera systems for occurrences of theft, productivity issues, and security policy violations.
• Aid associates in using and reviewing video footage from camera systems.
• Use specialized reports to identify discrepancies in financial transactions within a retail environment.
• Manage alarm listings for all Rural King locations and assist associates in accessing alarms.
• Communicate with store personnel and promote awareness of Loss Prevention Initiatives.
• Conduct package checks of associates leaving the Store Support Center.
• Maintain accurate records and reports on daily security incidents.
• Support stores and customers with questions about store policies.
• Review video footage of significant events and provide details to management, human resources, and law enforcement.
• Maintain confidentiality regarding sensitive information.
• Participate in team-building activities and recognize individual contributions.
• Engage in learning initiatives to acquire new knowledge and refine skills.
• Provide friendly, proactive, and professional support to others.
• Actively participate in learning initiatives offered by the company.
• Perform other duties as assigned.

Qualifications

• At least 1 year of surveillance experience or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills, including active listening and providing thorough responses.
• Demonstrated ability to produce error-free work and meet quality standards.
• Experience efficiently allocating time and resources to meet competing demands and deadlines.
• Strong communication and persuasive skills to negotiate and influence stakeholders.
• Strong problem-solving skills to quickly identify and address issues.