Surveillance Technician - Night Shift

Responsibilities

• Utilize technology and critical thinking to provide security for Rural King’s assets.
• Drive positive change in the lives of our customers and the communities we serve.
• Maintain camera systems for occurrences of theft, productivity issues, and security policy violations.
• Aid Rural King associates with the use of the camera systems and reviewing video.
• Create specialized reports to review financial transactions for discrepancies in a retail environment.
• Manage the alarm listing for all Rural King locations and assist associates in accessing their alarms.
• Communicate with store personnel and increase awareness around Loss Prevention Initiatives.
• Conduct package checks of associates leaving the Store Support Center.
• Maintain accurate records and reports on daily security incidents.
• Support stores and customers with questions about store policies.
• Review video footage of significant events and provide details to management, human resources, and/or law enforcement.
• Maintain confidentiality when dealing with sensitive information.
• Participate in team-building activities and recognize individual contributions.
• Engage in learning initiatives to acquire new knowledge, refine skills, and stay current on developments.
• Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Qualifications

• At least 1 year of surveillance experience or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Comfortable navigating computer systems and software to assist customers or manage activities.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proven track record of consistently producing error-free work and meeting quality standards.
• Experience efficiently allocating time and resources to meet competing demands and deadlines.
• Strong communication and persuasive skills to negotiate and influence stakeholders at various levels in the organization.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.