Surveillance Operator - Surveillance

Responsibilities

• Monitor all areas of the casino and property using a sophisticated surveillance system in real-time.
• Detect and investigate irregular and/or suspicious activities, including potential cheating at table games, theft, internal control violations, and fraud.
• Document and report any observed incidents or violations of internal controls, gaming regulations, or company policies.
• Conduct thorough reviews and investigations using surveillance footage, player tracking systems, and facial recognition.
• Write and complete clear and concise reports that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Collaborate with departments such as Security, Table Games, Slot Operations, Compliance, and the Cage to support investigations and ensure operational integrity.
• Operate surveillance systems including but not limited to digital video review software, facial recognition, license plate recognition, player tracking systems, and incident tracking software.
• Remain knowledgeable of all table games, slot machines, cash handling procedures, Title 31/AML compliance, and gaming regulations.
• Maintain confidentiality and discretion.
• Aid in training and mentoring of new Surveillance team members, as assigned.
• Respond to emergency situations and coordinate with other departments as needed.

Qualifications

• High school diploma or equivalent required.
• Previous surveillance, security, or law enforcement experience preferred.
• Knowledge of casino operations, gaming procedures, and internal controls is highly desirable.
• Ability to multitask and remain focused in a fast-paced environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and observation skills.
• Ability to work independently or as part of a team.
• Must pass Quarterly Testing on Table Games and Internal Controls.
• Must be able to obtain and maintain a valid gaming license from the appropriate gaming regulatory agency.
• Must be able to use a computer and operate efficiently.
• Must be able to work in a dimly lit room for long periods.
• Must be able to work a flexible schedule, including nights, weekends, holidays, and overtime when required.