Surveillance Operator

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

About the role

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Observes and reports any and all gaming violations and incidents on company property.
• Operates all surveillance equipment, including, but not limited to, monitors, switches, computers, controllers, and cameras as assigned.
• Learns all games in use and all procedures and cheating indicators of such games.
• Understands and ensures compliance with all company/department policies and procedures.
• Ensures compliance with all state and federal regulations.
• Writes proper reports as needed in a timely manner.
• Reviews and responds to all surveillance and gaming control requests.
• Interprets and reviews all other departments' requests when necessary.
• Remains current with all activities that threaten the security of the property.
• Performs other reasonable related duties as assigned.

Requirements

• Must be proficient in Microsoft applications (Excel, Access, Word, Outlook).
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision.
• Understanding of property and department policies and procedures.
• Compliance with all regulatory, governmental, and safety requirements.
• High school diploma or equivalent combination of education and experience.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English. Written communication skills in English may also be required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Possess ability to operate an adding machine and have basic computer skills.
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands

• Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required include close vision, color vision, and peripheral vision.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
• Must be drug-free.

Work Environment

• The noise level in the work environment is usually moderate.
• All Team Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Pay

Starting salary: $14 an hour

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.