Surveillance Lead

About the role

Owensboro Racing & Gaming provides a dynamic, high-integrity environment where Surveillance professionals play a vital role in ensuring the excitement is safe, fair, and secure.

Essential Duties and Responsibilities

• Monitor all surveillance systems to detect suspicious activity, policy violations, or regulatory non-compliance.
• Serve as shift lead by supervising Surveillance Operators and providing direction, coaching, and support during assigned shifts.
• Oversee real-time monitoring of the gaming floor, back-of-house areas, cage, vault, count room, and restricted-access locations.
• Ensure daily surveillance logs, reports, and documentation are completed accurately and reviewed in a timely manner.
• Assist with internal and external investigations by gathering evidence, reviewing video footage, and reporting findings to leadership and regulatory authorities as required.
• Review recorded surveillance footage upon request from management, Security, HR, or regulatory agencies.
• Ensure Surveillance Operators adhere to standard operating procedures (SOPs), internal controls, and all applicable gaming regulations.
• Communicate effectively with department leaders and regulatory representatives when necessary.
• Maintain strict confidentiality and security of all surveillance operations, systems, and records.
• Lead by example while contributing to a collaborative, professional Surveillance team.
• Perform additional duties and responsibilities as assigned.

Required Skills and Abilities

• Strong knowledge of surveillance and security operations within a gaming environment.
• Working knowledge of state gaming laws, regulations, and internal controls.
• Proficiency with surveillance systems, including digital and analog equipment.
• Proven leadership, mentoring, and team coordination skills.
• Strong observation, analytical, and problem-solving abilities.
• Ability to prioritize, delegate, and make sound decisions in a fast-paced environment.
• Ability to remain calm, focused, and professional under pressure.
• Excellent verbal and written communication skills.
• Ability to operate video surveillance systems, computers, and related technology.
• Proficiency with business software such as Microsoft Word, Excel, and incident management systems.
• Exceptional attention to detail and organizational skills.
• Ability to interpret and apply policies, procedures, and regulatory requirements.
• Commitment to confidentiality and ethical conduct.

Education and Experience

• Must be at least twenty-one (21) years of age.
• High school diploma or GED required.
• Minimum of two (2) years of surveillance experience in a gaming environment.
• Prior lead or supervisory experience preferred.
• Valid driver’s license required.
• Ability to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

• Ability to stand, sit, walk, speak, hear, and use hands and arms throughout the workday.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and peripheral vision.
• Ability to occasionally lift and/or move up to fifty (50) pounds.
• Work is performed indoors within a surveillance control room and throughout the casino property.
• Noise levels range from moderately quiet in the surveillance room to loud on the gaming floor.
• Exposure to cigarette smoke may occur while on the gaming floor.