Lead Surveillance Observer

Essential Job Functions

• Operate and fully understand the functions of the closed circuit television (CCTV) video control system.
• Communicate and coordinate with security, management, Indiana Gaming Agents, legal court system, employees, and human resources.
• Document observations, events, and incidents.
• Supervise observers.
• Advise employees on proper procedures and protocols.
• Responsible for shift activity.
• Review each shift report for accuracy and precision.
• Complete a daily shift report of activity for submission to the Manager.
• Appraise Manager or Supervisor of all shift and staff member activities.
• Apply and adhere to established department rules and policies.
• Assure gaming integrity and the protection of company assets.
• Assist in the development of departmental procedures and policies.
• Cookordinate and monitor surveillance activities, assure compliance with company policies, and report all irregularities to appropriate management.
• Assist in the training of department employees.
• Develop work schedules to ensure shifts are adequately staffed.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions

• Perform miscellaneous duties as assigned.
• Attend additional training as required or offered by the company.

Job Qualifications

• Experience Required: Two years of surveillance experience with gaming related activities and prior supervisory experience.
• Proven skills in Table Games basic strategy and card counting.
• Proven experience conducting Player Evaluations.

Education Required

• A high school diploma or equivalent.

Skills, Knowledge and/or Abilities Required

• Ability to supervise and physically observe numerous monitors simultaneously for extended periods of time.
• Must have ability to manually operate a CCTV system, tape, record, and perform routine maintenance on surveillance equipment.
• Able to maneuver in tight quarters and throughout the casino.
• Excellent verbal and written communicative skills.
• Can perform mathematical and logistical functions in a proficient manner.
• Ability to adapt to stressful situations and quickly determine appropriate procedures as needed.

Licenses, Certifications, Bonding, and/or Testing Required

• An Indiana Gaming Commission Occupational License - Level 2.

Specialized Requirements

• Ability to lift up to 50 pounds, work in a confined space, identify colors and symbols, apply normal gripping skills with the hands and fingers.
• Able to kneel, lift above the head, stand, or sit for long periods of time, stoop and twist on a daily basis.