Surveillance Observer

Essential Job Functions

• Operate surveillance system and associated equipment.
• Communicate with security, management, gaming agents, and other casino employees as needed.
• Document observations, events, and incidents.
• Follow established department rules and policies.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions

• Performs miscellaneous duties as assigned.
• Attends any and all training offered.

Job Qualifications

• Experience Required: Two years gaming related or gaming enforcement experience preferred.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Ability to physically watch numerous monitors simultaneously and observe for extended periods of time; manually operate various closed circuit video equipment and changing recording material as necessary; maneuver and view action throughout entire casino whenever patrol functions are necessary; excellent verbal communication skills; ability to properly document activity in writing and perform mathematical complications in a timely and proficient manner; ability to meet department standards.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Able to learn and understand all casino games, procedures, and payoffs; learn and understand all IGC regulations; successfully meet all Skill Assessment requirements.