Surveillance Agent I

Description Job Overview: The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes. Purpose Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all. Duties And Responsibilities Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department proceduresTrains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or developmentUtilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activityObserves, documents, records, and reports regulatory or procedural violationsActively monitors casino and property activity and report findingsMonitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areasAccurately completes routine video reviews, reports, log entries, video reviews, and all other functionsMonitors specific processes to ensure compliance with cash handling regulations and proceduresMaintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirementsMaintains security of designated areas and the confidentiality of all relevant informationReports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department managementConducts special observations as directed by department managementAssists with investigations when instructed by Director of Surveillance or the Surveillance Management teamPerforms other duties as assigned or directed Job Requirements: (please ensure you meet the listed requirements prior to applying) High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employmentMust be twenty-one (21) years of age or olderOne (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– requiredOne (1) year of casino gaming, or casino cash operations experience - preferredReport writing; a report writing assignment will be administered prior to any interviewDemonstrated ability to communicate effectively both verbally and in writingMust possess a high level of maturity with the ability to self-manageDue to the dynamic nature of this position, job duties and responsibilities can change without noticeWilling to work odd and irregular hours including nights, weekends, and holidaysWilling to travel and participate in training as recommended or requiredMust have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position Base Pay Compensation: $15.00–$20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.Benefits: Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities. Ready to Get Hired? StopIn and Shine! On-the-SpotInterviews Every Wednesday 10 AM – 12 PM Hotel Lobby – Wind Creek Chicago Southland 17300 S Halsted St, East Hazel Crest,IL 60429 Free Parking – Just Show Up!