Video Surveillance Agent I

Key Responsibilities

• Monitor client sites and dispatch police department as needed.
• Provide continuous observation and surveillance for client sites.
• Cookordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff.
• Report incidents or suspicious activity to client representatives or company management utilizing established procedures.
• Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency response.
• Evaluate the situation and review the client post orders on what procedures to follow for each request type.
• Gather data and documents within proper systems as required.
• Inform client, field management, or law enforcement/EMS of any serious safety, business jeopardy, or other operational situations.
• Document daily activity and incident reports in the company’s online system with concise, detailed, and accurate information.
• Provide ongoing administrative support for the RTOC and shift supervisors.
• Seek updates from clients and field supervisors and update in the RTOC database.
• Aid in and/or initiate projects that improve the overall efficiency of the MVG Operation Center, such as testing and evaluating new security technologies.
• Deliver excellent customer service.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Customer service experience.

Prior to Employment

• Pass drug testing and background check.

About Mobile Video Guard

Mobile Video Guard was founded in 2016 as SMART Security Pros. We provide remote monitored security surveillance primarily for construction sites, but also car dealerships, equipment yards, and other facilities across the country. We do this with a proprietary system we build in-house and install at the job sites so that our Video Surveillance Experts can monitor projects for after-hours intrusion. Our mission is to make security easy and effective for our customers. Maintaining positive customer relationships is paramount to the success of Mobile Video Guard. We are respected in the industry and strive to deliver quality service that embodies our core values. Respect - Communicate with the right person at the right time in the right way. Family - We have each other's back and care about the success of the team. Bring your 'A' Game - We take ownership, get stuff done, and make zero excuses. Trust - When we pass the ball, we trust the job will get done. We do what we say we are going to do.

Equal Opportunity Employer

Mobile Video Guard is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Benefits Summary

• Health, dental and vision insurance eligibility.
• 401K with employer match.
• Paid Time Off.
• Short Term Disability, Long Term Disability & Life Insurance.
• Paid Parental Leave after 1 year of work.
• Vacation Reimbursement Program.
• Eligible for overtime and shift differential hours.

Pay Range

$18 - $20 per hour.