Surveillance Agent I
Wind Creek Hospitality · East Hazel Crest, IL · 4 wk ago
On-siteBusiness Development$15–$20.63/hrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Job Overview (description), Purpose, Value System (maybe not needed), Duties And Responsibilities, Job Requirements, Base Pay Compensation, Benefits, plus some other info like Ready to Get Hired? (application instructions) which we must remove. Also we need to not repeat job title as heading. No Job ID etc.
We need to decide which sections to include: About the role (maybe from Job Overview/Purpose/Value System). Responsibilities (Duties And Responsibilities). Requirements (Job Requirements). Qualifications (maybe overlapping with Requirements; but we can combine? The instruction: Use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include sections only if posting has real specific content. The posting includes Job Requirements (experience, age, education, license). It also includes "Report writing; a report writing assignment will be administered prior to any interview" etc. That's more like Requirements. Qualifications maybe not separate; but we could treat Job Requirements as Requirements and maybe Qualifications as something else? There's no explicit qualifications separate. Could combine Requirements and Qualifications into one? But we need to follow instruction: Use those headings if content exists. If not, omit.
We have Pay: Base Pay Compensation: $15.00–$20.63 per hour. So we can include Pay section.
Benefits: described. So Benefits section.
Schedule: Not explicitly mentioned except "Willing to work odd and irregular hours including nights, weekends, and holidays" and "shift differential pay". That implies schedule info but not explicit schedule like full-time/part-time. Might be considered schedule content. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Schedule: we have mention of willingness to work odd hours, shift differential pay. That is schedule-related. Could include Schedule section with that info.
Skills: Not explicitly listed; maybe implied: report writing, communication, maturity, self-manage, camera equipment utilization, etc. Could be considered Skills. But we need to avoid filler. Might be better to include Skills section with bullet points derived from duties: camera and equipment utilization, cheating methods detection, game protection, report writing, communication, etc. However those are more duties/responsibilities. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Skills into Responsibilities or Requirements. But we have headings list; we can omit Skills if not explicit.
Thus sections: About the role (from Job Overview, Purpose, Value System), Responsibilities (Duties And Responsibilities), Requirements (Job Requirements), Benefits, Pay, Schedule.
We must not include application instructions like Ready to Get Hired? etc.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from those sections.
Let's extract:
Job Overview: "The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes."
Purpose: "Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance."
Value System: "Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all."
We could combine these into About the role section prose.
Responsibilities list: bullet points from Duties And Responsibilities:
- Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
- Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
- Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
- Observes, documents, records, and reports regulatory or procedural violations
- Actively monitors casino and property activity and report findings
- Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
- Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
- Monitors specific processes to ensure compliance with cash handling regulations and procedures
- Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
- Maintains security of designated areas and the confidentiality of all relevant information
- Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
- Conducts special observations as directed by department management
- Assists with investigations when instructed by Director of Surveillance or the Surveillance Management team
- Performs other duties as assigned or directed
We need to preserve all; note duplicate "video reviews" appears twice; we keep as is.
Requirements list:
- High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– required
- One (1) year of casino gaming, or casino cash operations experience - preferred
- Report writing; a report writing assignment will be administered prior to any interview
- Demonstrated ability to communicate effectively both verbally and in writing
- Must possess a high level of maturity with the ability to self-manage
- Due to the dynamic nature of this position, job duties and responsibilities can change without notice
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Benefits:
- Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA).
- Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.
Pay:
- Base Pay Compensation: $15.00–$20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.
Schedule:
- Willing to work odd and irregular hours including nights, weekends, and holidays (already in requirements but we can put in Schedule)
- Shift differential pay (mentioned in benefits but also schedule-related)
We could include schedule details: willingness to work odd/irregular hours nights weekends holidays; shift differential pay.
We must not duplicate content unnecessarily? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. It doesn't forbid duplication across sections, but we should avoid redundancy? It says remove duplicated lines. So we should not duplicate same sentence exactly. The willingness to work odd hours appears in Requirements; we could move it to Schedule section and remove from Requirements to avoid duplication. Similarly shift differential pay appears in Benefits; we could keep in Benefits and not duplicate in Schedule. But schedule section should have schedule-specific info: willingness to work odd/irregular hours nights weekends holidays. That's not duplicated elsewhere if we remove from Requirements. We'll need to edit Requirements to remove that line.
Also "Willing to travel and participate in training as recommended or required" is not schedule; keep in Requirements.
Now we need to ensure we didn't lose any substantive info: we removed the line about willingness to work odd hours from Requirements; we placed it in Schedule. That's preserving.
Now we need to format: Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Job Overview (description), Purpose, Value System (maybe not needed), Duties And Responsibilities, Job Requirements, Base Pay Compensation, Benefits, plus some other info like Ready to Get Hired? (application instructions) which we must remove. Also we need to not repeat job title as heading. No Job ID etc.
We need to decide which sections to include: About the role (maybe from Job Overview/Purpose/Value System). Responsibilities (Duties And Responsibilities). Requirements (Job Requirements). Qualifications (maybe overlapping with Requirements; but we can combine? The instruction: Use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include sections only if posting has real specific content. The posting includes Job Requirements (experience, age, education, license). It also includes "Report writing; a report writing assignment will be administered prior to any interview" etc. That's more like Requirements. Qualifications maybe not separate; but we could treat Job Requirements as Requirements and maybe Qualifications as something else? There's no explicit qualifications separate. Could combine Requirements and Qualifications into one? But we need to follow instruction: Use those headings if content exists. If not, omit.
We have Pay: Base Pay Compensation: $15.00–$20.63 per hour. So we can include Pay section.
Benefits: described. So Benefits section.
Schedule: Not explicitly mentioned except "Willing to work odd and irregular hours including nights, weekends, and holidays" and "shift differential pay". That implies schedule info but not explicit schedule like full-time/part-time. Might be considered schedule content. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Schedule: we have mention of willingness to work odd hours, shift differential pay. That is schedule-related. Could include Schedule section with that info.
Skills: Not explicitly listed; maybe implied: report writing, communication, maturity, self-manage, camera equipment utilization, etc. Could be considered Skills. But we need to avoid filler. Might be better to include Skills section with bullet points derived from duties: camera and equipment utilization, cheating methods detection, game protection, report writing, communication, etc. However those are more duties/responsibilities. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Skills into Responsibilities or Requirements. But we have headings list; we can omit Skills if not explicit.
Thus sections: About the role (from Job Overview, Purpose, Value System), Responsibilities (Duties And Responsibilities), Requirements (Job Requirements), Benefits, Pay, Schedule.
We must not include application instructions like Ready to Get Hired? etc.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from those sections.
Let's extract:
Job Overview: "The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes."
Purpose: "Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance."
Value System: "Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all."
We could combine these into About the role section prose.
Responsibilities list: bullet points from Duties And Responsibilities:
- Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
- Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
- Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
- Observes, documents, records, and reports regulatory or procedural violations
- Actively monitors casino and property activity and report findings
- Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
- Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
- Monitors specific processes to ensure compliance with cash handling regulations and procedures
- Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
- Maintains security of designated areas and the confidentiality of all relevant information
- Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
- Conducts special observations as directed by department management
- Assists with investigations when instructed by Director of Surveillance or the Surveillance Management team
- Performs other duties as assigned or directed
We need to preserve all; note duplicate "video reviews" appears twice; we keep as is.
Requirements list:
- High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– required
- One (1) year of casino gaming, or casino cash operations experience - preferred
- Report writing; a report writing assignment will be administered prior to any interview
- Demonstrated ability to communicate effectively both verbally and in writing
- Must possess a high level of maturity with the ability to self-manage
- Due to the dynamic nature of this position, job duties and responsibilities can change without notice
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Benefits:
- Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA).
- Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.
Pay:
- Base Pay Compensation: $15.00–$20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.
Schedule:
- Willing to work odd and irregular hours including nights, weekends, and holidays (already in requirements but we can put in Schedule)
- Shift differential pay (mentioned in benefits but also schedule-related)
We could include schedule details: willingness to work odd/irregular hours nights weekends holidays; shift differential pay.
We must not duplicate content unnecessarily? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. It doesn't forbid duplication across sections, but we should avoid redundancy? It says remove duplicated lines. So we should not duplicate same sentence exactly. The willingness to work odd hours appears in Requirements; we could move it to Schedule section and remove from Requirements to avoid duplication. Similarly shift differential pay appears in Benefits; we could keep in Benefits and not duplicate in Schedule. But schedule section should have schedule-specific info: willingness to work odd/irregular hours nights weekends holidays. That's not duplicated elsewhere if we remove from Requirements. We'll need to edit Requirements to remove that line.
Also "Willing to travel and participate in training as recommended or required" is not schedule; keep in Requirements.
Now we need to ensure we didn't lose any substantive info: we removed the line about willingness to work odd hours from Requirements; we placed it in Schedule. That's preserving.
Now we need to format: Use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
Thus:
About the role
Job Overview: The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.
Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
We could combine into fewer paragraphs but it's fine.
Responsibilities:
Responsibilities
- Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
- Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
- Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
- Observes, documents, records, and reports regulatory or procedural violations
- Actively monitors casino and property activity and report findings
- Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
- Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
- Monitors specific processes to ensure compliance with cash handling regulations and procedures
- Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
- Maintains security of designated areas and the confidentiality of all relevant information
- Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
- Conducts special observations as directed by department management
- Assists with investigations when instructed by Director of Surveillance or the Surveillance Management team
- Performs other duties as assigned or directed
Requirements:
Requirements
- High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– required
- One (1) year of casino gaming, or casino cash operations experience - preferred
- Report writing; a report writing assignment will be administered prior to any interview
- Demonstrated ability to communicate effectively both verbally and in writing
- Must possess a high level of maturity with the ability to self-manage
- Due to the dynamic nature of this position, job duties and responsibilities can change without notice
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act
- for any list of duties/requirements/benefits. Use
for prose. Thus:
About the role
Job Overview: The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.
Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
We could combine into fewer paragraphs but it's fine. Responsibilities:Responsibilities
- Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
- Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
- Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
- Observes, documents, records, and reports regulatory or procedural violations
- Actively monitors casino and property activity and report findings
- Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
- Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
- Monitors specific processes to ensure compliance with cash handling regulations and procedures
- Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
- Maintains security of designated areas and the confidentiality of all relevant information
- Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
- Conducts special observations as directed by department management
- Assists with investigations when instructed by Director of Surveillance or the Surveillance Management team
- Performs other duties as assigned or directed
Requirements
- High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations– required
- One (1) year of casino gaming, or casino cash operations experience - preferred
- Report writing; a report writing assignment will be administered prior to any interview
- Demonstrated ability to communicate effectively both verbally and in writing
- Must possess a high level of maturity with the ability to self-manage
- Due to the dynamic nature of this position, job duties and responsibilities can change without notice
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act