Surveillance Agent I

About the Role

Under the direction of the Supervisor, Surveillance Operations, the Surveillance Agent I supports the safety, security, and integrity of non-gaming areas throughout the property by identifying potential risks, supporting investigations, and ensuring adherence to established policies and procedures.

Responsibilities

• Analyzes recorded and/or live surveillance video in and around the Yaamava’ Resort & Casino to detect suspicious and/or illicit activities that may pose a risk to team members, vendors, guests, Tribal residents, or operations.
• Conducts thorough and accountable observations across the gaming facility, including the event center, venues, and parking structures.
• Ensures the integrity and accuracy of all findings by producing detailed, well-documented reports supported by precise data entry.
• Efficiently manages simultaneous telephone and radio communications in high-pressure environments, ensuring accurate capture, logging, and analysis of critical information using surveillance software and databases.
• Maintains exceptional situational awareness and precision while performing complex multitasking responsibilities independently.
• Collaborates and communicates effectively with Casino team members and leadership to obtain relevant incident details for investigations, requested reviews, injury or illness claims/reports, and safety risks.
• Performs routine camera patrols of the gaming facility and parking structures to ensure the safety and security of team members, vendors, guests, Tribal residents, or operations.
• Conducts extensive reviews and exports video evidence for incidents across various Yuhaaviatam of San Manuel Nation owned and operated properties.
• Ensures a thorough and up-to-date understanding of Tribal Gaming Commission internal controls, policies, and procedures, Federal and State regulations, and Minimum Internal Control Standards (MICS) through continuous testing and examination, including monthly quizzes and tests on regulations and SOPs.
• Conducts routine and systematic camera functionality checks to ensure optimal performance of surveillance systems.
• Identifies and responds to equipment malfunctions by submitting detailed technical work orders, demonstrating the ability to recognize when a camera is not operating correctly.
• Proactively monitors and reports any additional issues related to surveillance equipment, supporting the integrity and reliability of surveillance operations.
• Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School diploma or GED required.
• Minimum one (1) year of experience in surveillance, security, or relevant casino experience required.

Skills

• Working knowledge of Microsoft Office 365 (Word, Excel, and Outlook) and research skills.
• Report writing knowledge and strong verbal communication skills.
• Ability to understand and use various database management systems and the technological components of computers.

Licenses and Certifications

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

No driving responsibilities: Role does not require a driver’s license or insurance.

Physical Requirements / Working Conditions

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• May be required to work evening, weekend, and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference, and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference, and over the telephone.
• Visual acuity required for preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; and visual inspection of employees, visitors, or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend, kneel, and enter, exit, and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows, and San Manuel properties.
• Endurance sufficient to sit, walk, and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• May be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.