Surveillance Agent I

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

About the role

The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating, and other illegal activities by guests and/or employees, and assists members of casino management in the resolution of guest or employee-related disputes.

Responsibilities

• Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
• Trains in all aspects of surveillance and casino topics to include camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures, and other necessary staff training or development
• Utilizes necessary surveillance cameras, equipment, and software to identify, record, document, and report any suspicious behavior or illegal activity
• Observes, documents, records, and reports regulatory or procedural violations
• Actively monitors casino and property activity and reports findings
• Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
• Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
• Monitors specific processes to ensure compliance with cash handling regulations and procedures
• Maintains an awareness of current regulations, controls, policies, and standards for adherence and compliance with requirements
• Maintains security of designated areas and the confidentiality of all relevant information
• Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
• Conducts special observations as directed by department management
• Assists with investigations when instructed by Director of Surveillance or the Surveillance Management team
• Performs other duties as assigned or directed

Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of related experience in cash operations, CCTV, security, loss prevention, or investigations – required
• One (1) year of casino gaming or casino cash operations experience – preferred
• Report writing; a report writing assignment will be administered prior to any interview
• Demonstrated ability to communicate effectively both verbally and in writing
• Must possess a high level of maturity with the ability to self-manage
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Pay

Base pay compensation: $15.00–$20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.

Benefits

Eligible full-time employees may choose from a comprehensive benefits package that includes:

• Medical, dental, vision, and life insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid time off
• 401(k) plan with company match
• Shift differential pay
• Discretionary quarterly bonus opportunities