Surveillance Agent
About the role
The Surveillance Agent plays a critical role in maintaining the integrity of casino operations and ensuring a safe environment. Responsibilities include monitoring casino activity, identifying potential violations or security concerns, and collaborating with other departments to investigate and resolve incidents.
Responsibilities
- Maintain up-to-date knowledge of all relevant federal, state, and tribal gaming regulations, policies, and procedures, including Title 31 (Bank Secrecy Act) rules.
- Proactively monitor all casino areas and personnel, including, but not limited to, Table Games, Casino Cage, Soft Count, Slots, and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
- Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence, and monitor the system for malfunctions.
- Proactively observe and review videos, then complete required documentation regarding specific incidents, including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
- Monitor casino radio traffic and respond as needed.
- Collaborate and cooperate with Loss Prevention, Internal Audit, CNGC, local Gaming Authority, law enforcement agencies, and other departments on investigations.
- Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
- Maintain logs of daily activities, video reviews, equipment malfunctions, and other relevant information.
- Operate the computerized report management system for inputting, accessing, updating, and printing reports.
- Maintain proper chain of custody for video evidence and reports.
- Testify or attest to the accuracy of reports and video evidence as required.
- Ensure surveillance equipment is operating correctly and perform regular checks and logs.
Qualifications
- 12 college credit hours and completion of Composition 1 (or equivalent combination of education and experience).
- 6 months of related work experience (or equivalent combination of education and experience).
- Proficient written and spoken English.
- Excellent report writing skills.
- Proficient operation of phone systems, office equipment, computers, and basic software (Microsoft Office Suite, etc.).
- Excellent attention to detail.
- Strong problem-solving skills.
- Ability to perform repetitive tasks.
- Ability to work effectively in a team environment.
- Ability to obtain and maintain required gaming licenses.
- Valid driver's license.
- Ability to sit for extended periods with occasional standing and walking.
- Ability to lift and carry up to 10 pounds.
About Cherokee Casino West Siloam Springs
Cherokee Casino West Siloam Springs is part of Cherokee Nation Entertainment, which owns and operates nine properties across Northeastern Oklahoma. The brand is dedicated to quality and offers guests a variety of experiences including gaming, live entertainment, and extraordinary events. Cherokee Casino also provides players with impressive perks and benefits through One Star Rewards. The company is committed to the well-being of the Cherokee Nation and the communities it serves.
About Cherokee Nation Entertainment
Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. It owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. The company offers exceptional career opportunities with competitive benefits and a chance to be part of something truly special.