Surveillance Agent

Essential Job Functions

• Responsible for the safety and well-being of guests and fellow employees.
• Investigates various incidents that concern the welfare of the casino.
• Reviews and approves all documents as needed.
• Assists the Security Shift Supervisor in the supervision and direction of Guest Safety Officers in performing their duties and procedures of the company.
• Aids in the preparation of schedules and daily paperwork.
• Develops a strong working relationship with the police department.
• Conducts good public relations with all guests and company employees.
• Monitors, switches, computers, controllers and cameras.
• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls.
• Maintains a flexible schedule including weekends, evenings and holidays.
• Works a reasonable amount of overtime when required.
• Follows the Everyone Greets Everyone (EGE) policy.
• Operates the following equipment: Monitors, switches, computers, controllers, and cameras.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Responds calmly in crisis and stressful situations.
• Sees and remembers the specific details of incidents and persons.
• Lifts up to 50 pounds.
• Writes detailed reports.
• Changes shifts on short notice.
• Speaks and understands English.
• Tolerates areas containing secondhand smoke, high noise levels, bright lights and dust.
• Works in a low light environment.

Qualifications

• Previous surveillance experience preferred but not required.
• A thorough working knowledge of all casino games is preferred with an emphasis on payoffs, odds, procedures, and game protection.
• Excellent customer service, communication, and organizational and writing skills.
• A working knowledge of Gaming Control Board Regulations is preferred.
• Ability to work any day of the week and any shift.
• Must be 21 years of age.
• Basic computer operational skills.
• Ability to get along with co-workers and work as a team.
• A well-groomed appearance.
• A good math aptitude.
• High School Diploma or GED required.