SURVEILLANCE AGENT

Responsibilities

• Coordinates with supervisor to record questionable activity for review and possible use as evidence.
• Conducts observations of the gaming and other areas as directed.
• Prepares logs of all pertinent activity and equipment checks.
• Operates camera controls, digital recorders, monitors, audio recorders and reset alarms.
• Maintains a professional work environment with management and staff.
• Maintains complete confidentiality of all company information at all times.
• Participates in meetings and trainings as required.
• Monitors the facility entrances, validation cashier’s cage, money vaults, concessions areas, mutuel teller areas, all money handling activities, and count rooms.
• Observes the conduct of the employees and customers.
• Reviews and plays back videos to assist other departments in determining facts about a situation or issue.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Identifies and responds to different alarm sounds, i.e. panic, fire and door.
• Ensures that behavior and appearance are in compliance with established standards.
• Performs all job duties in a safe and responsible manner.
• Performs other duties as may be assigned by department and/or company management.

Requirements

• A high school diploma or equivalent is required; one to three months related experience and/or training.
• Excellent communication skills both written and oral.
• Ability to read and comprehend simple instructions, short correspondences, and memos.
• Ability to write routine reports and correspondence.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The ability to learn and retain knowledge of all casino games and casino operations.
• The ability to learn and retain the knowledge of database software.
• Previous customer service experience preferred.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

Qualifications

• The ability to learn and retain the knowledge of database software.
• Champion of Red Carpet Customer Service and building positive team spirit.

Skills

• Excellent hand/eye coordination to operate camera controls.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Schedule

Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.