Surveillance Agent

About the role

Under general supervision, observe gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained.

Responsibilities

• Makes observations and reports any and all gaming violations and/or thefts of Horseshoe St. Louis property.
• Operates monitor room equipment, including basic computer functions; reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS to protect company assets and funds.
• Maintains video surveillance of the entire casino, i.e., table games, slots, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
• Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
• Participates in court actions relating to gaming violations.
• Learns and uses various card count systems.
• Learns all games in use at Horseshoe St. Louis and all procedures and cheating indicators of such games.
• Performs other duties as assigned by management.

Requirements

• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Must have 20/20 corrected vision.
• Must be physically mobile and able to stand/walk for 8 to 12-hour shifts.
• Must have excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

Qualifications

• High school education or equivalent.
• Two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience.

Skills

• Strong interpersonal and communication skills.
• Excellent oral and written communication in English.
• Able to work under frequent time pressure in an interruptive environment.

Benefits

To be determined.

Pay

To be determined.

Schedule

To be determined.