Surveillance Agent - Full-Time

We’re changing entertainment. Come join a fast-paced, diverse team driven by enthusiasm for helping people find and have more fun. At PENN Entertainment, you’ll work in an exciting industry with a company that cares about your career growth and offers support to expand your possibilities.

Responsibilities

• Foster a fun environment and act as a gracious host to all guests and co-workers.
• Promote a positive influence in the community and participate in company-sponsored events.
• Monitor the facility through pan, tilt, and zoom cameras in the surveillance monitoring room; record and log all pertinent activity on digital video recording systems.
• File recordings in appropriate repositories based on depicted activity.
• Learn all table games offered at the property, including cheating methods and card counting, to recognize suspicious activity.
• Learn policies, procedures, Internal Controls, and State Regulations for all gaming and cash handling positions to identify and respond to deviations.
• Patrol the gaming floor, Cashier's Cages, Main Bank, and Count Rooms via CCTV cameras.
• Conduct covert floor surveillance as assigned by supervision.
• Coordinate with the Surveillance supervisor to record questionable activity for review and potential use as evidence.
• Prepare daily logs of all pertinent activity.
• Work closely with the Guest Safety Department in crime prevention activities.
• Assist in detecting illegal activities in gaming areas, Food and Beverage areas, Cage, and Count Room areas.
• Adhere to all Departmental and Human Resources policies and procedures.
• Perform other duties as assigned.
• Work any shift assignment with proper notice, including potential changes to meet department or property needs.

Requirements

• Outgoing, energetic, and enthusiastic attitude.
• Enjoy hosting others and creating a fun environment for guests.
• Minimum of 21 years of age.
• High school diploma or GED; or one to three months of related experience/training; or equivalent combination of education and experience.
• Working knowledge of surveillance equipment and digital recording systems is a plus.
• Prior casino surveillance, table games dealer experience, or retail loss prevention preferred.
• Experience with computers and Windows-based programs preferred.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence with good handwriting.
• Basic math skills: ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Able to work in a semi-darkened, temperature-controlled environment (~70 degrees).
• Must qualify for licenses and permits required by federal, state, and local regulations.
• Physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varied work areas, including confined spaces.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off that increases with length of employment, according to local policy.
• Wellness programs supporting financial, physical, and mental well-being.

Pay

Starting salary: $20.25 per hour (additional $1.50 per hour shift differential for grave shift).