Surveillance Agent - Full Time

Major Job Duties

• Observe and report on all areas under surveillance to ensure compliance with the Hotel and Casino’s in-house Regulation “6”, Gaming Control Board Regulations, and in-house gaming policies and procedures.
• Record and observe casino games, sports book, count rooms, slots, keno, bar areas and casino cage, cashier areas including all money transactions.
• Know basic strategy of all games and the count(s).
• Write all necessary incident reports.
• Communicate with Casino, Cage, Security and Slot Management with any relative information.
• Rotate all video tapes when necessary.
• Perform technical maintenance, as required.
• Present self in a professional manner possessing a team attitude at all times.
• Must provide courteous and friendly service to all guests, staff and co-workers.
• Perform related work as requested.

Experience

• 6 months gaming experience.

Educational Background

• High School Diploma or GED and some college level courses.
• Courses in Protection of Casino Games / Casino Operations and Management is preferred.

Skills

• Excellent communication skills.
• Knowledge of all phases of gaming operations, Casino games (Casino, Cage, Slot Operations, and Casino games), and ability to identify methods of cheating.
• Basic knowledge of video equipment.
• Able to interface with all departments under surveillance, outside law enforcement agencies and Surveillance Information Network.
• Full knowledge and understanding of company and department rules, regulations, policies and procedures.
• Ability to read, write, and communicate verbally in English.
• Ability to perform basic math.
• Skill in establishing and maintaining effective working relationships with staff and customers.
• Ability to use common sense in making decisions and determinations regarding irregular activities.

Certification/License

• Gaming License.

Starting Salary

$19.00 Hourly