Surgical Scheduling Coordinator

Key Responsibilities

• Coordinate all aspects of patient surgery scheduling, including pre-operative and post-operative appointments.
• Verify insurance coverage and benefits and obtain required surgery/procedure authorizations.
• Work directly with insurance companies to secure authorization for surgical procedures.
• Obtain required health clearances and ensure all pre-operative studies are scheduled and completed.
• Coordinate clinical staff, operating room times, and other resources required for each procedure.
• Review physician-directed surgery information with patients and coordinate appropriate education classes.
• Serve as the primary point of contact for patients throughout the surgical process.
• Act as a liaison between patients, physicians, clinical staff, surgical facilities, and internal/external departments.
• Coordinate special equipment and supplies required for specific surgical procedures.
• Respond to patient questions and concerns and provide appropriate service recovery or escalation when needed.
• Provide concierge-level coordination between the physician's office and patient representatives/designees.
• Manage physician referral work queues and complete required referrals.
• Handle physician correspondence, forms, authorization requests, calendars, and related administrative duties.
• Prepare and update patient charts, demographics, and insurance information.
• Collaborate with billing teams on audits, surgical reports, charges, and reimbursement-related documentation.
• Work with Workers' Compensation adjusters and case managers on authorization requests and follow up to ensure documentation and approvals are completed.
• Provide clinical or administrative support based on operational needs.

Required Qualifications

• High School Diploma/GED required.
• Minimum 2 years of surgery/procedure scheduling experience.
• Minimum 1 year of insurance authorization experience.
• Epic EMR experience required.
• Demonstrated experience obtaining surgical procedure authorizations directly through insurance companies.
• Strong understanding of insurance verification and authorization processes.
• Excellent organizational, communication, and patient service skills.
• Ability to manage multiple surgical cases and deadlines in a fast-paced environment.
• Flu vaccination required - no exemptions/no declinations.

Preferred Qualifications

• Previous experience as a Patient Service Representative (PSR) or Medical Assistant (MA).
• Previous experience in a hospital or surgery center.
• Experience scheduling spinal procedures and total joint procedures.
• Workers' Compensation scheduling and authorization experience.
• Knowledge of pre-operative and post-operative workflows.