Surgical Applications Specialist

About the Role

As a Surgical Application Specialist, you will drive sales of Amalgatome SD Ring Blades, parts, service, Mesh|EX skin meshing systems, and carriers by meeting monthly, quarterly, and annual sales targets. You will lead product evaluations, support current customers, and ensure ongoing blade utilization through training, surgical case coverage, and routine account visits.

Responsibilities

• Deliver support for all Surgical product lines as directed by the Exsurco Sales team or management.
• Conduct hands-on product training sessions for clinical personnel (OR, SPD, etc.) to ensure proper assembly, use, troubleshooting, and complaint resolution.
• Provide surgical training support to ensure correct product usage.
• Conduct in-services for multiple hospital departments, including Sterile Processing, OR clinical staff, surgeons, residents, OR business staff, clinical educators, BioMed, and purchasing. May require working multiple shifts, nights, or weekends.
• Perform product demonstrations for clinical staff to drive new business.
• Cover on-site surgical cases in the OR based on the Exsurco surgical team’s schedule.
• Be available for Facetime troubleshooting calls via a company-issued cell phone.
• Provide timely feedback to Marketing, Service, Quality, Engineering, Manufacturing, and Regulatory departments to ensure customer satisfaction and safety.
• Coordinate with the Service Department for equipment or service issues encountered in the field.
• Maintain and submit required reports, including weekly itineraries in SHIFTS, call reports, CRM updates, and evaluation/business utilization updates.
• Coordinate travel plans and account coverage with your manager.
• Report market input, issues, feedback, and shifts in practices to inform business decisions.
• Maintain compliance with the Exsurco Quality Management System and Code of Business Conduct.
• Uphold a professional image in appearance, speech, and demeanor.
• Navigate large hospitals efficiently and approach staff to gather information.
• Stay current with professional and technical knowledge through workshops, publications, networking, and professional societies.
• Respond to calls and emails from the Exsurco sales team and provide feedback on account visits.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree preferred; surgical background with proper certification is a plus.
• Burn or wound care background preferred.
• Certified Tissue Banking Specialist (CTBS) certification is a plus.
• Certification in a related medical/health field (e.g., Surgical Technician, EMT, Tissue Banking Specialist) with at least two years of direct experience in an operating room, tissue banking, or processing (minimum requirement).
• Documented success in developing relationships, training or supervising technical staff, and meeting goals.
• Ability to master highly technical product lines and assist less technical individuals in understanding clinical and operational benefits.
• Proficient in Microsoft Office suite.
• Proven problem-solving skills and ability to work without direct supervision.
• Strong training skills, including creating an environment that promotes learning.
• Excellent verbal and written communication skills for diverse audiences.
• Knowledge of sterile techniques and instrument processing.
• Understanding of medical terminology, surgical/operating room procedures, and tissue recovery (specifically skin recovery).
• Willingness to travel overnight (80% of the time) within assigned territory and to regional/national meetings, including evenings and weekends as needed.
• Ability to lift 50 pounds without assistance.
• Ability to work on-call, including extended hours, nights, and weekends.
• Valid driver’s license and reliable automobile for work transportation.

Personal Characteristics

• Patient-Centered: Desire to educate and assist clinicians to improve patient outcomes.
• Motivation: Driven, competitive, and entrepreneurial; comfortable working in a start-up atmosphere.
• Ethical Behavior: Understand and uphold ethical business practices, ensuring personal and team alignment with company values.
• Communication: Speak, listen, and write clearly and effectively using appropriate tools and techniques.
• Creativity/Innovation: Develop new ways to improve efficiency and performance.
• Teamwork: Work cooperatively with others to set goals, resolve problems, and make decisions.
• Organization: Set priorities, develop work schedules, monitor progress, and track details/data/activities.
• Planning: Set goals, create action plans, and evaluate processes and results.
• Problem-Solving: Assess situations, gather relevant information, generate solutions, and make recommendations.
• Exsurco Values: Align with and demonstrate Empowerment, Unity, and Commitment.