Surgical Applications Specialist

About the Role

Achieve monthly, quarterly, and annual sales targets for Amalgatome SD Ring Blades, parts, service, Mesh|EX skin meshing systems, service, and carriers. Lead and participate in evaluations and customer support, including on-site training, surgical case coverage, and aftermarket sales growth.

Responsibilities

• Deliver support for all Surgical product lines as directed by the Exsurco Sales team, manager, or business needs.
• Conduct product training sessions (in-person, hands-on) with appropriate personnel (OR, SPD) to ensure proper assembly, disassembly, use, troubleshooting, complaint resolution, and processing.
• Provide surgical training support to ensure proper use of products.
• Conduct in-services for multiple hospital departments, including Sterile Processing, OR clinical staff (surgeons, residents), OR business staff, clinical educators, BioMed, and purchasing. May require multi-shift, night, or weekend sessions.
• Perform product demos for clinical staff to drive new business.
• Cover on-site surgical cases in the OR based on the Exsurco surgical team schedule.
• Be available for Facetime troubleshooting calls via company-issued cell phone.
• Provide timely feedback to Marketing, Service, Quality, Engineering, Manufacturing, and Regulatory departments to ensure customer satisfaction with safety and service.
• Utilize the Service Department for equipment or service issues encountered in the field.
• Maintain and submit required reports, including weekly itineraries in SHIFTS, call reports, CRM updates, and evaluation/business utilization updates to demonstrate sales impact.
• Coordinate travel plans and account coverage with manager.
• Report market input, issues, feedback, and shifts to inform business decisions.
• Maintain compliance with the Exsurco Quality Management System and Code of Business Conduct.
• Uphold a professional image in appearance, speech, and demeanor.
• Navigate large hospitals efficiently, including approaching staff for directions and questions.
• Maintain professional and technical knowledge through workshops, publications, networking, and professional societies.
• Respond to calls and emails from the Exsurco sales team with feedback on account visits and activities.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree preferred; surgical background with proper certification is a plus.
• Burn or wound care background preferred.
• Certified Tissue Banking Specialist (CTBS) a plus.
• Certification in a related medical/health field (e.g., Surgical Technician, EMT, Tissue Banking Specialist) with at least two years of direct experience in operating rooms, tissue banking, or processing (minimum).
• Documented success in developing relationships, training, or supervising technical staff and meeting goals.
• Ability to master highly technical product lines and assist less technical individuals in understanding clinical and operational benefits.
• Proficient in Microsoft Office suite.
• Proven problem-solving skills and ability to work without direct supervision.
• Skilled in training others and creating an environment that promotes learning.
• Strong verbal and written communication skills for diverse audiences (cultural, educational, and experience levels).
• Knowledge of sterile techniques and instrument processing.
• Understanding of medical terminology, surgical/operating room procedures, and tissue recovery (specifically skin recovery).
• Overnight travel required (80% of time) within assigned territory and to regional/national meetings; some evenings and weekends as needed.
• Ability to lift 50 pounds without assistance.
• Ability to work "on-call" (beyond 8-hour workdays, nights, and weekends).
• Current valid driver’s license and reliable automobile for work transportation.

Personal Characteristics

• Patient-Centered: Desire to educate and assist clinicians to improve patient outcomes.
• Motivation: Driven, competitive, entrepreneurial, and willing to work in a start-up atmosphere.
• Ethical Behavior: Understand and uphold ethical business practices, ensuring alignment with organizational values.
• Communication: Speak, listen, and write clearly and effectively using appropriate tools and techniques.
• Creativity/Innovation: Develop new ways to improve efficiency and performance.
• Teamwork: Work cooperatively with others to set goals, resolve problems, and make decisions.
• Organization: Set priorities, develop work schedules, monitor progress, and track details/data/activities.
• Problem-Solving: Assess situations, gather relevant information, generate solutions, and make recommendations.
• Exsurco Values: Align with and demonstrate Empowerment, Unity, and Commitment.