Surgery/Special Unit Coordinator – Cardiovascular Medicine

About the Role

Join Cleveland Clinic’s Heart, Vascular & Thoracic Institute and become a part of one of the most respected healthcare organizations in the world. Cleveland Clinic has been recognized as one of the top hospitals in the country for cardiac care. The Heart, Vascular & Thoracic Institute cares for patients with a variety of heart, vascular, and thoracic diseases and provides the highest level of patient care, innovative treatments, and a welcoming environment. Cleveland Clinic's Miller Family Heart, Vascular & Thoracic Institute is a leader in the heart field, with a long history of innovations—from the first cardiac catheterization to new diagnostic imaging approaches and treatments for heart disease—providing a legacy of excellence in patient care, research, and education.

Cleveland Clinic's Tomsich Family Department of Cardiovascular Medicine has physicians in every cardiovascular specialty working to offer the latest medications and interventional heart disease procedures, resulting in better heart care outcomes for patients.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians, and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and process as indicated by provider, scheduling according to protocol.
• Ensure accuracy of all data, including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Requirements

• High School Diploma or GED.
• Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing, or appointment/operating room scheduling OR three years of customer service concierge experience.
• Proficient in personal computers (PC) and general knowledge of PC-based systems and software.

Preferred Qualifications

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing, or other related office functions to coordinate patient access.
• In-depth knowledge of medical terminology and/or CPT/ICD coding.
• Knowledge of Microsoft Word and Excel applications.

Physical Requirements

• Requires frequent standing, walking, and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate a PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Pay

Pay Range Minimum hourly: $16.47
Maximum hourly: $23.61

The pay range displayed reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. The pay range does not include any applicable pay practices (e.g., shift differentials, overtime, etc.) or the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Schedule

A caregiver in this position works from 8:00 AM—4:30 PM or 8:30 AM—5:00 PM.