Surgery/Special Unit Coordinator

About the role

As a Surgery/Special Unit Coordinator at Cleveland Clinic, you will be responsible for ensuring the smooth operation of the unit, supporting caregivers in delivering exceptional care, and managing patient interactions.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Cover services and provide special instructions as requested by patients, internal physicians, and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and process as indicated by provider and schedule according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information, and cancel reservations.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Requirements

• High School Diploma/GED with 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling.
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience.
• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access.
• Knowledge of Microsoft Word and Excel applications.
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software.

Qualifications

• In-depth knowledge of medical terminology and/or CPT/ICD coding.
• Physical Requirements: Requires frequent standing, walking and sitting for extended periods of time. Lifting and carrying up to 25 lbs. Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. Normal or corrected vision. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Skills

Strong organizational skills, excellent communication, and attention to detail are essential for success in this role.

Benefits

Cleveland Clinic offers a comprehensive benefits package including health, dental, and vision insurance, retirement savings plans, and paid time off.

Pay

The pay range for this role is $16.47 to $23.61 per hour.