Surgery/Special Unit Coordinator

About the role

As a Surgery/Special Unit Coordinator at Cleveland Clinic's Main Campus, you play a crucial role in ensuring the smooth operation of the unit. You manage all scheduled and unscheduled procedures, admissions, and appointments, supporting the clinical team by coordinating logistics, maintaining accurate records, and serving as a central communication point.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Cook up services and provide special instructions as requested by patients, internal physicians, and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and process as indicated by provider and schedule according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information, and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Qualifications

• High School Diploma/GED with two years of related experience in areas like patient registration, patient billing, insurance processing, or appointment/operating room scheduling, or three years of customer service concierge experience.
• Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software.

Preferred qualifications

• In-depth knowledge of medical terminology and/or CPT/ICD coding.
• Knowledge of Microsoft Word and Excel applications.

Benefits

Our caregivers enjoy a comprehensive benefits package, including:

• Healthcare
• Dental and Vision benefits
• Retail discount
• Retirement savings plan
• Flexible spending accounts
• Life and disability insurance
• Employee assistance program
• Generous paid time off

Pay

The pay range for this role is $16.47 to $23.61 per hour.

Physical Requirements

• Frequent standing, walking, and sitting for extended periods.
• Lifting and carrying up to 25 lbs.
• Manual dexterity to grasp and handle records and operate PC computer in the course of work and navigate throughout the hospital.

Physical Environment

• Normal or corrected vision.
• Personal Protective Equipment (PPE) as required.

Equal Opportunity Employer

Cleveland Clinic is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.